Weststar Pacific Mortgage (NMLS #93243) E Camelback Rd, Phoenix

Weststar Pacific Mortgage (NMLS #93243) Reviews

• D

  DEBBY PHILLIPS
  5

  I work in the Real estate industry and had the pleasure of working with Suzie at West Star. Usually getting documents and payoffs from a company can be a nightmare. This was smooth and easy with such care taken of what I needed. Thank you all at WestStar Pacific Mortgage. You all are awesome

  Response from the owner

  Hi Debby, Thank you so much! What a wonderful review. Please let us know if we can assist with anything in the future. We truly appreciate your business!!

• A

  Andy Wolfe
  2

  The staff is competent and Lisa is personable enough. My complaint is with their policy of mailing out a late notice before my payment is late and then charging me $10 for their premature notice. I've had my seven accounts for nine years and they only started doing this about six months ago. It's like when the Banks don't make enough on interest they look for other ways to gouge you, whether it's contractual or not. (It's not)

  Response from the owner

  Andy, Thank you for your thought-provoking review and thank you for your confidence in my ability. I apologize that you're unhappy with the reminder notice services, however, these are requested by the lien holder and it is at their discretion. We provide the service, but we don't designate the days that reminder notices are issued. Please feel free to contact me if we can be of further service.

• R

  Rebekah Bonilla
  5

  WestStar has been great. Reliable. No issues. Darlene specifically is super responsive, friendly and helpful.

  Response from the owner

  Rebekah, thank you so much for taking your time to leave us a review. I'm so glad that Darlene has been able to help you! Please let us know if you need anything!

• M

  Mary Justice
  1

  I have had several issues with Westar. The most recent is the my Homeowners policy that they cannot seem to figure out. I tried talking to them at least THREE TIMES EXTENSIVELY. Still they are charging me the same price as 2016 and I end up having to pay the difference in June to my Company because they can't get it right. the originally. I had Liberty Fax my documentation to the number they gave me WITH my Westar account number in the top right corner labeled 'Reference #' and when I called to see what was going on after giving them more than a week to straighten it out . . . . I find out they LOST MY PAPERWORK THEY SENT. did Westart call me and let me know ? Nope! I always pay all of m bills, but my budget is really tight. Instead of being a pleasurable and none stressful experience this is what I have. I asked for solutions and I gave several suggestions so I can get my monthly mortgage figured out instead they tell me how they don't do the numbers till Feb. that would would be fine if the job was done correctly the first time or the second year this problem came up. The following instructions to the 'T' didn't work in June and still hasn't been address and its Oct. now. My mortgage payment is a big deal to me and the manner in which this has been handled is poorly done. If you want people who care about your business find a different company.

  Response from the owner

  Hi Mary, Thank you for your review, I'm sorry that you had difficulty. I had our Team Lead reach out to you and I hear that she was able to get everything taken care of to your satisfaction. I have also worked this situation into our weekly meetings to ensure that we have addressed any gaps in training. Please reach out to me directly if you have any future problems and I will assist in any way possible. If you feel that your communication with Jasmine was positive, we ask that you consider revising your review to let others know about your experience. Either way, we appreciate you and your business and are happy to assist in the future. Lisa Lariviere

• M

  Michael Collins
  5

  Suzi Adams was a real help for a mortgage we have to set up. It was a different kind of service we needed to set up a mortgage for a home in Illinois. She answered all my questions and helped simplify what we need to do. Please use the service you will be happy as we where.

  Response from the owner

  Hello Michael, Thank you so much for your kind review! I'm so glad that Suzi was able to assist and that you found our services meet your expectations. Please reach out to us any time. We're happy to help! Have a wonderful week!

• L

  Lori Deis
  5

  Weststar handles over 30 accounts for us and I am pleased with the customer service and staff they have in place since a change in management. Any questions or help I need on any one of our accounts is handled quickly and efficiently.

  Response from the owner

  Thank you so much Lori! It's great working with you as well! Please let us know if you need anything, we're always happy to help!

• M

  Mike McNulty
  5

  I have Weststar along with other servicing agencys. Weststar is by far the best one. Very courteous staff and a pleasure to deal with. Aprille Griffin was a saving grace with a title company I hadn't used before that took two months to get their act together where other title companies could do it in two days. Thanks to Aprille she was the driving force to finally get the matter straightened out. A BIG thank you to Aprille!!

  Response from the owner

  Hi Mike, thank you for such a kind review. I'm so happy to hear that our service has been a positive experience. I know Amy mentioned she was assisting you earlier and she's truly one of the best! We're here to help anytime and look forward to the opportunity to assist. I hope you have a wonderful evening! Edit: Amy just brought to my attention, that Aprille had been assisting you, so glad to hear that she was such a a big help. Please let us know if we can help in the future. Have a wonderful weekend!

• M

  Marie Chapa
  5

  Great Customer Service! Staff very polite and very informative. No rush to get off the phone, made me feel comfortable and confident to ask any simple questions.

  Response from the owner

  Hi Marie! What a wonderful review! Thank you so much. I'm glad to hear that our team made you feel welcome and appreciated. If you have any questions in the future feel free to contact us. Have a fantastic weekend!

• L

  Larry Quick
  1

  More than 2 years after I refinanced they're still trying to auto debit my account for a mortgage that dosent exist. Beware of this company.

  Response from the owner

  Good Morning Larry, My name is Lisa Lariviere and I'm vice president of Weststar. I've spoken to the Phoenix staff and we don't have any record of this type of incident or your name in our system. Would you mind emailing me directly so that I can work with you closer? Each Weststar location has it's own database so I'm curious if it was for another Weststar office. Also, there is more than one Weststar Mortgage in the country and unfortunately we do get several of their complaints with people thinking it's us. If you'll email with your account number, I can search all databases and see if I can assist. Or if it's this office, I'll get to the bottom of it! I'm certain that is a very frustrating situation and if I can help with a resolution, I certainly will! [email protected].

• W

  Will Rodriguez
  5

  Weststar has provided outstanding service for me from day one. That is exactly why I have returned to them to continue to use their services.

  Response from the owner

  Hi William! Thank you so much for the great review and for working with us again! We're so glad you think of us when it's time to chose a servicer! We truly do appreciate your business and hope you have a wonderful day!