Westmark Credit Union Rigby Lake Dr, Rigby

Westmark Credit Union Reviews

• B

  Bobbie Jo Anderson
  5

  I will only go to the Rigby Branch. All the tellers there are amazing. Karen is my absolute favorite. She has always been so kind and personable. She runs the drive through so fast and efficiently too! Westmark is the best credit union around.

  Response from the owner

  WOW! Bobbie Jo, this is incredible, thank you! We truly appreciate you taking the time to rate, review and share your experience with us. We are ecstatic that you experienced the extraordinary level of care that Karen and our entire Rigby Branch delivers, that’s the Westmark way! We strive to provide exceptional customer service and the very best in rates and products for our members. I’m confident that you will find that same level of care, professionalism, expertise, and dedication to our members at any Westmark location. Thank you for being a valued member of Westmark Credit Union. We look forward to helping you achieve all of your financial dreams.

• B

  Brady “B3 Media” Bell
  1

  Extremely disappointed with the service received. I started banking with them when I was about 10 years old. Upon becoming an adult I switched banks but kept some money in Westmark just to keep an account there. Three years later I come to find out I've been being charged $5/month on checking and savings for them being inactive and pretty much drained all accounts to $0. I was never notified via mail, email, or phone that an inactive account would accrue charges and apparently they signed me up for paperless billing at some point so all statements were going right to junk mail. When requesting a refund on the charges I was simply told no by the Rigby manager Aaron. He did refund 3 months, but not close to what was charged. Upon bringing up that I was never notified of the inactive account charges he mentioned it was in my "account agreement". Obviously I was 10 when creating the account so I didn't ever know. When bringing that to his attention he simply said "it would have been your parents responsibility to notify you of the inactive charges that could accrue." EXTREMELY disappointed with the service, no sympathy was given by any member at the office. All could have been solved by a simple letter or phone call that the account was inactive 2 years ago, but clearly they don't care. I have closed all accounts from Westmark and all associated family and friends that bank with them are doing so as well. If you are considering banking with them I'd highly recommend looking elsewhere.

  Response from the owner

  Brady, thank you for taking the time to rate us and leave a review. We apologize for your recent negative experience with our inactive account procedures at our Rigby Branch. Our Rigby Branch Manager has spoken to you with regards to your issues.

• M

  Marilyn Wright
  5

  I love going into Westmark!! They are all so friendly and upbeat. Karen always has a smile on her face and is happy to help me. Becky and Aaron always has time to smile and say Hi. Great crew to work with

  Response from the owner

  Marilyn, we LOVE seeing you when you visit! Thank you for taking the time to rate, review and share your experience with us, we appreciate you! We agree, Karen, Becky, Aaron and the entire Rigby Branch are a friendly, professional bunch that deliver excellent customer service. Thank you for being a valued member of Westmark Credit Union and we look forward to helping you and your family achieve all of your financial dreams.

• C

  Casey Hansen
  1

  Not happy with rigby branch at all I’ve been with them since around 2010 I have a new baby and didn’t want to bring her into the building for health reasons and they refused to help me through the Drive-through regarding my debt card. I’m considering to close my accounts based on how I was treated

  Response from the owner

  Casey, thank you for taking the time to rate us and leave a review. Congratulations on your new baby, we are very happy for you and your growing family. We apologize for your recent negative experience at our Rigby Branch. You are a valued Westmark Credit Union member and we strive to provide outstanding customer service, safety and security for our members and their accounts. We do understand and empathize with your situation. We can appreciate that some of the procedures we take to ensure the safety of our member accounts can, at times, seem like an inconvenience but do so to make sure we are protecting you, our members, at every turn. We look forward to helping you with all of your financial goals and dreams.

• J

  JARED KAUFMAN
  5

  I called about a vehicle loan on a Jeep and spoke with Jennifer Roker out of the Rigby office, what a delight that day turned out to be. She not only helped with the financing of a Jeep, but also my new 2020 Chevy Duramax. She was extremely helpful and knowledgeable, it was effortless. Jennifer was looking up my credit score and filling out my application while we were discussing my options. I was also able to refinance my camper and save 2.5% and 5 years off of my loan at another credit union. I am so impressed with her great customer service and her professionalism. I ended up finishing our conversation with three new loans with Westmark Credit Union, all while saving years and money. Thanks Again Jennifer Roker!!!! Kathryn Kaufman Haga

  Response from the owner

  WOW! Wahoo! This is an incredible testimony Kathryn, thank you. We truly appreciate you taking the time to rate, review and share your experience with us – and we agree that Jennifer and the entire Rigby crew are pretty incredible! We strive to provide exceptional customer service and the very best in rates and products for our members. Thank you for being a long-time, highly valued member of Westmark Credit Union and we look forward to helping you achieve all of your financial dreams.

• M

  Maddie Bezzant
  5

  I am in tears over the kindness of this branch and the credit union overall. I can’t even begin to explain how remarkable these people are. I’ve never had a bad experience with any but Becky in particular showed me the greatest act of kindness. By far recommend using this financial institution.

  Response from the owner

  Thank you so much for your kind words, Maddie. We truly appreciate you taking the time to rate, review and share your experience with us – and we agree that Becky and our Rigby Branch are amazing! Thank you for being a valued member of Westmark Credit Union and we look forward to helping you achieve all of your financial dreams.

• L

  Lewis Hamberlin
  5

  Everyone in the Rigby Branch is friendly and helpful. Jenneifer Roker was very patient with us when we needed her help as a notary public. We are greatful to Aaron Brown and everyone there for their help.

  Response from the owner

  Thank you so much for your kind words Lewis! We truly appreciate you taking the time to rate, review and share your experience with us. We’re thrilled that Jennifer, Aaron and the entire Rigby team have provided you such excellent customer service and you feel so well taken care of. We strive to provide exceptional customer service and the very best in rates and products for our members. Thank you for being a valued member of Westmark Credit Union and we look forward to helping you and your family achieve all of your financial dreams.

• D

  Dallas Kunz
  5

  They were all so kind and helpful with me when I changed my account. I worked with Becky and Jennifer and they were awesome. Aaron was awesome too!

  Response from the owner

  Thank you for your kind words Dallas! We truly appreciate you taking the time to rate, review and share your experience with us– and we agree that Becky, Jennifer, Aaron and our entire Rigby Branch are pretty awesome! Thank you for being a valued member of Westmark Credit Union and we look forward to helping you and your family achieve all of your financial dreams.

• K

  Kiersten Roker
  5

  All of the staff at the Rigby branch are amazing! Becky is my favorite, she always goes out of her way to welcome me and help in any way possible!

  Response from the owner

  Thank you very much for your kind words Kiersten! We greatly appreciate you taking the time to rate, review and share your experience with us – and we agree that Becky and our entire Rigby team are pretty amazing! We strive to provide exceptional customer service and the very best in rates and products for our members. Thank you for being a valued member of Westmark Credit Union and we look forward to helping you and your family achieve all of your financial dreams.

• L

  Lorie Dye
  5

  Jennifer was so easy to work with. She was professional, fast and explained everything clearly. Great experience.

  Response from the owner

  Lorie, thank you so much for your kind words! We truly appreciate you taking the time to rate, review and share your experience with us. We are thrilled that Jennifer is taking such great care of you. You are a valued Westmark Credit Union Member and we strive to provide outstanding customer service. We agree, that our Rigby Branch is pretty awesome and we’re confident that your next interaction at any of our Westmark Branch locations will be a pleasant one. We look forward to helping you and your family achieve all of your financial dreams.