Western Heritage Bank- Gateway Blvd., El Paso Gateway Blvd, El Paso

Western Heritage Bank- Gateway Blvd., El Paso Reviews

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  Rebekah VanArtsdalen
  2

  Please stay away from this bank if you are looking for a mortgage. I am military and bought a home in El Paso, TX. I was helped by a loan officer there who did not have a clue what she was doing. The day I was suppossed to close, she requested important paperwork 1 hour before hand. She also gave the wrong information to the lawyers title at closing and I eneded up having to pay the mortgage a month early. I then asked her why this happened and she told me she had been a loan officer 10 years. Talk about experience! Please if you read this do not use pioneer bank!

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  S Ch
  5

  I am so happy to have great service. Pioneer bank is the best service and has the people. I thank Kathleen Carrillo, Israel Rivera, Erika Fitzhugh, Jasmin Quesada, Irma Aguilar and Lucia Alvarez. We are so pleased to have those nice tellers and managers as our bank. We wish everybody has Happy new Year and Keep in good health all year long. We see you with great smile everyday. Thanks,

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  Terry Arrieta
  4

  Great customer service I bank on the one by Geronimo on Gateway ...Irma provides such great customer service wish all other tellers would be like her she just goes out of her way to help you !!!

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  AMERICA'S CASH PLUS
  5

  Pioneer has had my business for many years. Superior customer service. All the ladies, especially Irma, are fantastic! The guys aren't too shabby, either! Thank all of you for peace of mind.

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  elvira soto
  1

  This bank is the worst. Their hours cater to their employees not their members. The service is gross, can never get anything done.

  Response from the owner

  We at Western Heritage Bank recognize your concerns and would like to hear more from you to resolve your issue. We hope to hear from you at 915-782-2416 directly to address your issues and hopefully resolve your complaint. We take every comment seriously and would like a chance to work with you to resolve this issue.

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  Mary Ramos
  1

  Horrible customer service... Change cards and atms without telling customers and cards font work when they are supposed to!!!!!!! Debit Cards dont let you use your money anywhere... ITS BEEN HORRIBLE TO HAVE THIS BANK RECEIVE MY PAYROLL MONEY AND NOT LET ME BE ABLE TO USE IT!

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  Terrance Brown
  5

  I have conducted business with this branch for almost 8 years, I'm always attended with professional courtesy and the customer service is outstanding.

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  Random Fuffy
  1

  Horrible bank. So many rules and unneccesary guidelines. Swiched to GECU and my wife has First Light...great banks.

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  Trent Allen
  4

  Great Atmosphere. I've had a great time banking with the local staff.

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  rene garcia
  2

  Not having a working atm is an inconvenience .