Casa Nissan Montana Ave, El Paso

Casa Nissan Reviews

• C

  Chessmaster Scds
  2

  Service asociate was rude all the time. From the time I went for information he treated me as if i was not relevant. I tried to make an appointment and he just said to bring the car next week. Then when he called he told me it would be $1,500 dlls for repairs. I told him it was still under warranty and he kept saying NO. I had to be rude about it too and finally he looked into the car's records to find out I was right. Having ro deal with this person was a very disappointing experience.

  Response from the owner

  Hey Chessmaster Scds so sorry to hear your experience wasn't great. We will make sure we address this issue via a training session with all our service staff to ensure this doesn't happen any further. If there is anything else that we can assist you with or discuss, please feel free to reach out to me at [email protected]. Thank you.

• V

  Victor Segura
  1

  Casa Nissan consistently misinformed me regarding cost of repairs which I feel are extremely excessive considering i have a full warranty. The personnel there is rude and unprofessional and when I stated that I always have problems when I bring my car in... "But you keep coming back!" So I advised thus rude service writer that I would never return nor would I ever purchase another vehicle at this Nissan dealership.

  Response from the owner

  Hey Victor Segura so sorry to hear your experience wasn't the best. We strive to provide the best customer service possible at all times. With that said could you please reach out to us with your contact information to see what options may be available to help you out please. Feel free to send your info to [email protected]. Thank you.

• S

  Sherry Dean
  1

  I took my car in for a simple transmission fluid flush. Picked my car up later that afternoon and attempted to drive it home and it was leaking radiator fluid. Took it back to Casa and they said it needed a new radiator. The radiator was fine before I took it there and the diagnostic tests that Casa did before even says everything was fine. Fast forward, a week later when my car is finally ready, I go pick it up. I left my garage remote in the rental car that was provided. I go to back to get it and the clip is missing from the back of the remote. All I got was an I’m sorry we don’t know what happened to it. So I’m out of $400 and had to get a new remote. The service was not good at all. I wouldn’t recommend Casa Nissan to anyone. That was my first and last time doing any type of business there.

  Response from the owner

  Please email us at [email protected] so that we can look into this further and show you what our customer service is all about.

• L

  Lenesha Lagrone
  5

  Just moved down here, was looking for a car that’s spacious enough for 3 kids and everybody was telling us very high prices. So we went over to casa Nissan and Mrs. Banks got us in a car that is perfect for my family. Thanks casa Nissan

  Response from the owner

  Thank you Lenesha Lagrone for the awesome review, glad to hear Keysha and our sales team were able assist you. Congratulations on your new vehicle and welcome to the Casa Family.

• D

  Desireè L.
  5

  I took my car to Casa Nissan for some regular maintenance. Orlando was my service advisor and he took such great care of my vehicle. It turned out I needed a little more maintenance than I thought. He explained it all to me very detailed and worked so extremely hard to make sure everything was taken care of. He also kept me informed on every single process. Orlando is truly a blessing in disguise. I look fwd to working with him again in the future.

• B

  Brian Gutierrez
  2

  I absolutely love the customer service with Casa Nissan. I bought my Armada from Viva Nissan only because Casa Nissan didn’t have what I wanted at the time. Since I bought it I’ve been taking my Armada to Casa. I’ve never had any complaints until this last weekend. I just hit 100,000 miles and I simply went for an oil change, tire rotation, and a wheel alignment. I got there at 7:15AM on the 16th of May and I didn’t leave until 11:30. I find it hard to believe that it took that long for it to get done. I was told that it “it was almost done”, “a little longer” for hours until I had finally had enough. Wouldn’t you know it as I was walking up they were finishing the paperwork. Maybe it was my bad day but after dealing with them for so long I didn’t think that it would take that long.

• S

  Sapphire Davis
  5

  I had an amazing experience especially thanks to my salesperson Gabriel Garcia. He was very friendly helpful and went out of their way for me

  Response from the owner

  Thank you Sapphire Davis for the awesome review, glad to hear Gabriel on our sales team was able assist you and, most importantly, that it was a great experience. Congratulations on your new vehicle and welcome to the Casa Family.

• D

  Deana Estrada
  5

  Quick and reliable service! Excellent service advisors. I called to have an oil change, they told me to head on down and it was done within the hour. I had waited 2.5 hours at firestone with an appointment the day before and my car wasn’t touched. I will continue to go to Casa Nissan from now on.

• M

  Mario Escobar
  5

  Great customer service ! I took my moms Rouge in to Orlando S. in the service dept because her battery died and we were afraid that we were going to have to buy another one. He checked the history on her vehicle and told us that it still had warranty. We were able to get a new battery installed at no charge to us and my mom is so happy she has her Rogue back. Orlando has helped us out so many times and we greatly appreciate his service and his hard work.

  Response from the owner

  We appreciate your kind review :)

• D

  Daisy Hinojos
  2

  Every time i go into the dealership for something its the worst experience of my life. except for the few times when i talk to thomas the guy that sold me the car. the customer service from the service dept is the absolute worst that i have ever dealt with. if it werent for the fact that my warranty is through you guys and that i just bought a brand new car i would probably never step foot there again. on top of the fact that i still feel that i was misled when i initially purchased the car.