WESTconsin Credit Union Cornwall Ave, Amery

WESTconsin Credit Union Reviews

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  Jesse Mortensen
  1

  Brandon Whitman cancelled my preconditional offer without my consent. See Brandon for details on how you too can have your offer cancelled without your consent. Let's not go Brandon!

  Response from the owner

  Hi Jesse, We are disappointed to hear that your experience is not meeting your expectations. We appreciate and will share your feedback with our Amery office. They may contact you for further input regarding your experience if they have not already. Again, thank you for sharing your feedback with us!

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  NascarGod420
  5

  Everyone was amazing, professional, and nice when I usually go here to cash in my checks. If you are looking somewhere to start a checking or savings account, this is my personal reccomendation.

  Response from the owner

  Thank you for taking the time to leave a glowing review and feedback! We appreciate your kind words. Thank you for choosing WESTconsin Credit Union. We look forward to being of service to you in the future!

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  Tracy Peterson
  1

  So I have been a customer for over 20 years. Used to love Westconsin. Now as the years go by and they make "improvements". I am not so sure I can say that now. I used to be able to have an overdraft at 8 am and as long as I brought my account into the positive by 3 pm, they wouldn't charge me a fee. Well today, I got a shock. I got an overdraft for yesterday because my account was in the negative (by like $3) but my pay check hit shortly after, then I wake up this morning and I have another overdraft fee for another withdrawal from my account that I knew was going to overdraw my account, but I was planning on running in and taking care of it first thing this morning. So instead of pay the $20, to bring my account up to the positive, I paid $70. This is pure and simple them stealing from me. And it is wrong. So I think I might just try out Chime, I heard they don't charge fees. I will be checking into it! Will post update if they actually change anything. I doubt it! Chime didn't charge overdraft, but didn't stop fraud either. Westconsin, is not improving. I requested a deferral since I have been off of work for the last 3 weeks due to covid and won't be able to make my truck payment. Person I talked to, wouldn't even submit the form. Told me that I will have enough to make the payment this week so I should be fine. What she didn't understand is I have other bills to pay and I need money for gas in my truck to get to work next week. But now I won't have that. I will go into the negative and then they will charge me fees. I'm so frustrated!!!

  Response from the owner

  Hi Tracy, We are disappointed to hear that your experience is not meeting your expectations. We appreciate and will share your feedback with our Amery office. They may contact you for further input regarding your experience if they have not already. Again, thank you for sharing your feedback with us!

• K

  Kim Hunt
  5

  I will say I only spoke briefly with Brandon Whitman about lot/construction loans after an online inquiry, however he called quickly and was so so friendly and informative. If you’re seeking mortgage info, I imagine he would be such a pleasure to work with. Sure hoping everything goes smoothly and we’re able to work with him on in the near future!

  Response from the owner

  Hi Kim, Thank you for taking the time to leave this wonderful review and feedback! We are lucky to have employees like Brandon and will make sure to pass this along to him and leadership. Best wishes for your future plans! Thank you for reaching out to WESTconsin Credit Union with your inquiry. If there is anything we can help with along the way, don't hesitate to let us know. Have a wonderful day!

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  Crazy Chicken
  5

  LOVE this institution! Best banking experience I've had in all my adult life. I know everyone there and they know me. Small town vibe with all the financial benefits of a big city bank (and them some!).

  Response from the owner

  Thank you for taking the time to leave a glowing review and feedback! We appreciate your kind words. Thank you for your long-term membership and choosing WESTconsin Credit Union. We look forward to being of service to you in the future! Have a wonderful weekend!

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  michael cherrier
  5

  The staff at the Westconsin C.U. in Hudson were and are very professional, caring and attentive to our needs and questions regarding our home loan. This was the best mortgage loan experience we have had in 50 years of dealing with othe Banks. We are happy to be in the Westconsin CU family.

  Response from the owner

  Hi Michael, Thank you for taking the time to share your experiences with us! We appreciate your feedback about our mortgage loan services and are happy to make it such a positive experience. Thank you for your membership with WESTconsin Credit Union. We are happy you are a part of the WESTconsin CU family too! Have a terrific weekend!

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  Shirley Schulte
  5

  WESTconsin credit union is very accommodating. The girls are very friendly and can answer any questions I might have. Everyone does a great job.

  Response from the owner

  Hi Shirley, Thank you for taking the time to share this wonderful review of your experiences with us! We appreciate your feedback about our team's friendliness and helpfulness. We strive to be there when you need us. Thank you for being part of WESTconsin Credit Union. Have a wonderful day!

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  Jane Messer
  4

  Less than stellar rating is due to previous transaction that necessitated this one. Changed signatories only on one account. Needed to make new emergency arrangements to correct the signers on the second account. Should have all been handled at one time. Perhaps there is not a method for the customer service rep to see that there are more accounts for the same owners, if not, there should be.

  Response from the owner

  Hi Jane, we are sorry for the inconvenience this caused. We appreciate your feedback and will share it with our member experience team! Have a wonderful day!

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  Silver Creek Herbals
  5

  Without Westconsin Credit Union we wouldn't have been able to buy the building for our business. They do a fantastic job working with small businesses and we've moved all of our accounts to this wonderful credit union. The customer service is outstanding.

  Response from the owner

  Hi Silver Creek Springs - Thank you very much for your feedback and 5-star rating! We are so glad our services are meeting your expectations. We appreciate your membership with WESTconsin Credit Union!

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  Dennis Crowe
  5

  Except for one outside credit card I do all my financial business with Westconsin. I like that it's a credit union, not a bank. It's local with regional branches. As an established customer, loan applications are simple and swift. Their online banking is user-friendly and logical and allows my wife and I to share accounts. Westconsin is also very involved with community.

  Response from the owner

  Hi Dennis, thank you for your kind review! We always strive to provide top quality service and appreciate your feedback. We are happy to share your comments with the team here at WESTconsin Credit Union. Have a wonderful day!