West Michigan Credit Union Division St, Big Rapids

West Michigan Credit Union Reviews

• A

  Andy Hawes
  2

  Friendly staff at the drive through but every time I go inside lately the teller is quite rude. Sighing when I ask to get change for my business. Then tells me they have no pennies. No apology for not having what I need, just a shrug and a look of disgust. I wouldn't go back here except this is where my business does it's banking. No stars for inside but 5 stars for drive through.

  Response from the owner

  Thank you, Andy! We appreciate your feedback, but we would love the chance to be a 5-star credit union! Please let us know what we can do to improve.

• A

  Antonio Aguilar (Tony)
  4

  Went in to open a checking and savings as my current credit union doesn't have any local branches. They said only requirement was to know your social security number and to have an ID with an address in a participating county. Their system Kept crashing and lady kept asking for my info over and over... SS# and tel.# so thats the reason I took one star off because you would expect to have no glitches in the system for a financial institution. Checking is either $2 a month or $4 for one that offers benefits like life insurance. The savings is a one time $5 fee plus a mandatory $5 to keep in your account at all times. The checking fee is waived for the 1st month but the $ 10 savings they want right off the bat. They offer creditcards but decided against one as they offer no cash-back or rewards so no thanks. All in all staff was friendly and if not for outdated computers and no rewards on credit cards it was a smooth process.

  Response from the owner

  Hi Antonio, thank you for your patience as we were experiencing issues with our system this afternoon for an hour. We do offer a free checking account, but it sounds like you were interested in the added benefits of our Simply Better checking account. We're excited to be revamping our credit card program this year; Stay tuned! We hope you'll visit us on another day so we can earn your trust of being a 5-star credit union! Thank you.

• D

  David Sumpter
  1

  Worst credit union I ever encountered. Rude staff. It's a shared branch or community first Federal credit Union. I will drive out of my way to avoid west michigan. I'm surprised they don't charge you to walk in the door. I give negative 10 stars.

  Response from the owner

  Hi David, we're sorry this has been your experience at West Michigan Credit Union. We strive to do our best for not only our members, but for community members who use us as a shared branch, like you indicated. We'd be happy to have a member of our management team call you to discuss this if you would like. Please email us a good contact number to our email at [email protected]. Have a great day!

• S

  Susan Cain
  5

  If you want a responsive, professional, friendly and helpful experience, choose this credit union!Just got the help I needed during COVID-19, and am very happy for the support and fast assistance.

  Response from the owner

  Hi Susan! We are happy to help! Thank you for your membership.

• R

  Ryan Baugh
  5

  dear Megan, thank you so damn much dude, thanks to you my card isn't blocked, like it had been for i don't even know, since the 25th i think..... thanks to you, i was able to pay my phone bill & rent.. just.. thank you so much, i appreciate you 💜😄😄 -Ryan Baugh

  Response from the owner

  Hi Ryan, we're happy to help! We appreciate your loyal membership!

• A

  Angela Magoon
  3

  Have had this bank for year love the staff until the other day im assumingnots a new girl, she was just rude as ever! Very disappointed.

• J

  John Mink
  1

  Open until 1pm Saturday's? Can not get anyone to answer the phone at 11:30? Called 6 times.

• L

  Lynn Strecker
  5

  Very Helpful Tellers, Fast and Friendly

  Response from the owner

  Thank you, Lynn!