Wells Fargo Bank W Bell Rd, Sun City

Wells Fargo Bank Reviews

• C

  Connie Garcia
  5

  Wells Fargo bank has been the best bank since 2009 and has the best customer service and friendly smiles. Always ready to serve our needs. A special thank you to Paulina, Dhruv, Jennifer, Cindy and Crystal.

  Response from the owner

  I’m happy to hear your experience with the team members at this banking branch has been positive, Connie. We appreciate your feedback. -AJ, Wells Fargo HL Social

• K

  Kelly Fischer
  1

  Called twice on Friday, 3 times on Saturday (during hours of operation), went in and tried to get something notarized (for Wells Fargo auto fraud), couldn’t get in. They told me to make an appointment online or call. Tried to make an appointment (not an option online, nothing I could fine.) It’s not Monday and I’ve called 5 times, still no answer. Terrible location.

  Response from the owner

  I'm very sorry to learn about your experience over the phone and with the notary appointment, Kelly. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Janet, Wells Fargo HL Social

• M

  Michael Bielicki
  3

  Third time using the drive thru due to being partially handicapped and have experienced a 5 to 10 minute wait in the lane now twice and I was the only other car in line?? I felt that the teller whom ironically I experienced all 3 visits seemed to be rather annoyed if I asked a question. She also informed me that Wells no longer issues withdrawal slips to their customers "because they are like checks"?? As a customer we never got that bank change notice?? We are now considering to move our funds to a different institution where the banker's employees appreciate their customers. One saving grace! we have found that the Wells Fargo employees in Sun City West off of West Camino Del Sol actually managed to find employees who do care about their customers both inside and drive thru! So while we will give it a little time while we are thinking of which bank to go with, which would be sad but maybe it is a difference in management at each location. By the looks of other reviews here it seems this just could be the issue. The below response from the bank, if you look at any other negative comments you will see the same computer standard reply response!

  Response from the owner

  I appreciate you bringing this to our attention, and I want to make sure your concerns are addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• C

  Cheryl Croney
  5

  Nice clean bank, friendly staff. They're a waiting line outside due to covid.

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience at this location. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• D

  Doc Kovacs
  5

  We showed up without an appointment needing important papers witnessed and notarized. This was accomplished pleasant alacrity. WONDERFUL. The reason we bank there, but the staff never asked if we did!

  Response from the owner

  It’s wonderful to see that you had such a positive experience with our branch associates. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• T

  Toby Joslyn
  1

  Can the drive up get any slower ... my God it’s like one Customer Customer every hour ...,I cannot believe how slow it is. I was the fourth car in line it took me 48 minutes to get up to the teller people do have other things to do come on training training training

  Response from the owner

  Thanks for your feedback on this location, Toby. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• B

  Barbara Lindblad
  2

  The website needs to say that the lobby is only open for appointments. I would have picked a better day and time if I knew I had to sit in the drive through line for 20 minutes just to cash a check

  Response from the owner

  Hi there. I appreciate you taking the time to share this with us and apologize for your experience. As an essential business, we strive to remain open where we can to serve you. We continue to monitor how we are responding to the COVID-19 situation as it evolves. In the meantime, please visit https://www.wellsfargo.com/locator/ for updated branch availability and hours. To ensure I can forward your wait time concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks for your feedback and understanding. -Janet, Wells Fargo HL Social

• J

  JAW
  1

  This location stole money from me and doesn’t have enough integrity to fix the issue. Shame on the folks employed at this branch.

  Response from the owner

  I appreciate you bringing this to our attention, and I'd like to escalate this matter to my support team for a thorough review. At your convenience, please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). Thank you. -Jessica, Wells Fargo HL Social

• J

  Jimmy BOB
  1

  Appointments cannot be made ,if required, if you do not answer the Phone! Hire someone who can help your clients do their business, please....

  Response from the owner

  Good morning. I'm sorry you haven't been able to reach this branch over the phone. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Shannon, Wells Fargo HL Social

• L

  Larry Korkowski
  5

  Always helpful and friendly. While there are other Wells Fargo branches that are closer to me, I prefer to visit this one at 99th & Bell.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Larry. It’s wonderful to see that you’ve had such a positive experience at this branch. -AJ, Wells Fargo HL Social