Wells Fargo Bank Franconia Rd, Alexandria

Wells Fargo Bank Reviews

• P

  Pesh
  5

  This branch is awesome, absolutely superb customer service. When they were super busy with holiday traffic, they set aside one cashier to help me cash several savings bonds. These take time and they easy could have said no. They didn’t, and this really helped me when I needed it. Kudos to the entire team. Wish I could give six stars.

  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us! -Nick, Wells Fargo HL Social

• D

  Dallas Smith
  1

  Wells Fargo as a whole is probably the worst bank you could be apart of yet they are the most convenient which is what drawls so many customers in. I would not advise to ever join or be apart of this bank but if you do for some reason never visit this location bankers are very stuck up don’t do anything to help and are only there to scam you out of your money. Not to mention terrible at customer service not willing to help with anything when the bank was charging me fees that I had no idea about because of there terrible app that does not process on time and According to this branch it’s “not there problem” if I get charged because the payment was processing and not correctly posted and up to date! Terrible terrible place never visit here 👎🏻

  Response from the owner

  Hi, Dallas. I'd like to thank you for your detailed review and apologize for the customer service you've received at this branch. Please email me at [email protected] with your Google username, and be sure to mention your review on a Wells Fargo location (no account numbers). I'll make sure your concerns are forwarded appropriately. Thanks again for your feedback. -AJ, Wells Fargo HL Social

• J

  Jake G
  1

  Horrible branch service. Went in for notary public and was treated horrendously. No courtesy, no greeting, the notary took us through loops for a stupid reason, elongated our stay so unnecessarily that we just left. This my 2nd experience at this bank with horrible customer service. Only ATM use for me from now on. Never going in there again!

• S

  Serafina Lazandra
  4

  They say Banks are there for you until you really need them. Well, for me it is partly true. They were there for me, but needed to fight hard to make it happen.

  Response from the owner

  Thanks for your feedback, Serafina. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Janet, Wells Fargo HL Social

• J

  JairoMedrano
  1

  Terrible service, the lady in the drive thru is judge mental and seems to not know how to use the system in the bank

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• S

  Shay F
  3

  Good customer service. It was just slow

  Response from the owner

  I'm very pleased to hear our associates at this branch were and helpful, Shay. You shouldn't have had to wait so long for assistance, however, and I hope you'll accept my apology. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much for your feedback. -Nick, Wells Fargo HL Social

• Y

  Y huh
  1

  The teller at the Walk-In is not friendly. She is horrible and unprofessional on customer service. IT IS FRANCONIA ROAD WELLS FARGO BANK.

  Response from the owner

  Good morning. I'd like to thank you for your review and apologize for the customer service you've received at this branch. Please email me at [email protected] with your Google username, and be sure to mention your review on a Wells Fargo location (no account numbers). I'll make sure your concerns are forwarded appropriately. Thanks again for your feedback. -AJ, Wells Fargo HL Social

• W

  Wing Wong
  5

  Laila is always just amazing and super friendly every time I’m there.

• R

  Rana Habib
  5

  This branch Staff is very friendly and help full in all the matters

  Response from the owner

  I’m happy to hear you feel this way, Rana. Thanks so much for the feedback. -Janet, Wells Fargo HL Social

• M

  Michael Schwehr
  5

  The tellers at the drive-through are always friendly.