Wells Fargo Bank AZ, Cottonwood

Wells Fargo Bank Reviews

• R

  Rebecca Seely
  1

  Edit: I was reached out to by Wells Fargo as you can see under this review. I decided to follow through and contact them to see if they could resolve this or make a difference in-store. They told me in 10 days I would be contacted to go over this matter further and I still have not received a reply. This is going on 14 days. They obviously don’t care enough to make a difference, so then don’t reply to my review! It still stands until it’s corrected! I’m never able to reach this branch by phone. Sometimes I like to talk to a teller about an issue to see if they will resolve it before taking time out of my busy week to come to an empty bank with no customers and be told I need an appointment. Are the ghosts making the appointments to where I can’t do a walk-in?? Or do your tellers just not want their commission giving me my new savings account? Absolute trashy customer service. I’ve been banking with Wells Fargo my entire working life and this branch makes me want to switch. I’d care enough to stay if they cared for enough to do their CUSTOMER SERVICE jobs.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• s

  sharon snell
  5

  Been going to this branch, & one in NC excellent service & friendly service and over great.

  Response from the owner

  Thanks for taking the time to share, Sharon! Have a great day. -Casey, Wells Fargo HL Social

• J

  John Smith
  1

  Cashed a check at the teller window. Teller abviously was having trouble scanning it. I asked if it was ok and she assured me it was fine. Wells Fargo later said it was illegible, took funds out of my account. Had to contact issuer of check and had to wait three weeks to get another check. Bad job Welles Fargo Cottonwood! Called customer service and talked to them for an hour and nothing! Been a customer for many, many years. Time to start looking for another bank!

  Response from the owner

  I appreciate you bringing this to our attention, and I'd like to escalate this matter to my support team for a thorough review. At your convenience, please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). Thank you. -Jessica, Wells Fargo HL Social

• J

  Jen McDonald
  1

  Called so many times to schedule an appointment prior to driving from Camp Verde to Cottonwood. No answer on all attempts. Then arrived to a empty and quite bank, only to be told by a banker to come back at noon. The banker also said I needed to make an appointment. I replied “then answer the phone”. She replied “we are to busy to answer the phone”. I almost didn’t hear her over the sound of crickets. Terrible customer service. Can’t wait until my Camp Verde branch reopens!!!!

  Response from the owner

  Hi, Jen. I'm sorry you've had a difficult experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, full name, phone number, address, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• p

  peter schnapp
  2

  I've been running deposits here for my company for going on 11 years now. In that time, I and many other elderly/handicapped customers have had to deal with their faulty drive through window being down more often than up. Many of us have large/high vehicles that cannot use the other, lower tubes without risking dropping the canister or scratching our cars/trucks. In addition, it's difficult for many of us, (handicapped plates etc.), to walk inside and a bit nerve wracking to walk out with cash into the lot. It would certainly be appreciated by most of us if Wells Fargo would finally correct the problem with the window drive through, especially on cold/windy days.

• B

  Balazs Sandor
  1

  this bank does not even answer the phone anymore....really?! wells fargo can be proud of its total disregard of customer service....big thumbs up!!! where that thumb is ....is obvious

  Response from the owner

  I'm sorry you haven't been able to reach this branch over the phone. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Shannon, Wells Fargo HL Social

• A

  Austin Easley
  1

  Only two people in front of me and the drive through took over 30 minutes. They have only one person working both drive through lanes. They need to stop under staging this branch.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, Google username, and the Wells Fargo branch location you posted a review on (no account numbers). I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• C

  Crown Thyuni
  1

  Majority of your female employees at the drive thru window are absolutely rude!!!! Itxel to name just one.

  Response from the owner

  I'm disappointed to learn about your interaction with some of our branch associates. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

• w

  win hjalmarson
  5

  I've been banking here for many years and have experienced very helpful employees with a wide variety of issues.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive. We appreciate your feedback. -AJ, Wells Fargo HL Social

• N

  Natalie Holmes
  1

  I banked with Wellsfargo for more than two decades I did the math the other day; I've saved almost three hundred dollars in fees within two years by switching my personal account to a smaller local bank.