Wells Fargo Bank E Little Creek Rd, Norfolk

Wells Fargo Bank Reviews

• K

  Kandy B
  1

  Customer service is terrible here. I just came to cash a check the clerk took a guy in front of me and rudely told him he didn’t have to come in, he could’ve went through drive through. One of the mangers was talking to a customer about his account out in the open. A customer was out waiting on him and when he was done he asked the new customer what he needed. The. Customer said that he wanted to open a business account. The manager/banker told him that he was about to go on lunch. I will never come back here. Terrible service

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns immediately. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• M

  Mark Hopkins
  1

  I hate Wells Fargo. HATE. Their customer service at the branches is the worse ever. They nitpick the hell out of you with fees that other banks don't do. They want big money, not the small business owner or working man's or woman's lame deposits. Stay away. They have been charged with numerous federal crimes. Do your own research. I will be switching all 3 of my accounts to a locally owned bank soon.

  Response from the owner

  Thanks so much for your feedback, Mark. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• N

  Nilsa Rivera
  5

  Had an appointment today to open an account for my son and had the absolute BEST experience. Sam B. walked my son through the entire process and answered all our questions and made this such an AMAZING experience for both of us. Sam B. is the absolute TOO NOTCH for customer service and I am so happy he made this milestone for my son such a GREAT experience!

  Response from the owner

  This is great feedback, Nilsa! I'll make sure your kind words are passed along to Sam and his manager. -Casey, Wells Fargo HL Social

• D

  Danielle Urrutia
  2

  Slowest service at a bank ever. Literally sat in the drive through teller line for 30+ minutes with only two cars ahead of me. Happens every time I go to this location. Has me ready to take my money elsewhere. Insane!!

  Response from the owner

  Hello, Danielle. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• R

  Russell Hall
  1

  Have tried calling this branch. No one answers ever. Finally, sends me to main customer service where they can't help me.

  Response from the owner

  I'm very sorry to learn about your experience attempting to reach this branch over the phone. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• P

  Phillip Rogers
  4

  Busy bank at the ATM. Almost every time I drive up the ATM there is someone using the ATM. Then I get up there and feel rushed to deposit checks. The ATM is somewhat slow to complete the transaction and have had people grow rude when they have to wait behind me thinking that it's me slowing everything down when I'm merely waiting for the machine to do its work. Staff is generally friendly. I won't ever use Well Fargo for loans due to the fact that their rates and fees are far higher than other lending institutions.

• J

  Jenn Heikkinen
  1

  I was the only person in the lobby and had asked a teller to break $100 to have change for my students to run a school fundraiser. Even though she could tell I used to have an account and still had an open credit card, she couldn't help me. I will never use this company for anything again.

  Response from the owner

  Thank you for bringining this to our attention, Jenn. I'd like to take a closer look at what took place. When you have a moment, please email [email protected] with your full name, phone number, and address (no account numbers). Be sure to include your Google username and mention you posted a review on a Wells Fargo location. I look forward to hearing from you. -Casey, Wells Fargo HL Social

• J

  James K
  5

  Everyone is always very welcoming and friendly. I have worked with Russel multiple times and he always takes good care of me. I highly recommend this branch!

  Response from the owner

  I'm truly glad to read your review, James, and I appreciate you taking the time to share these kind words. Have a great day. -Nick, Wells Fargo HL Social

• A

  Adrienn Varn
  5

  Always had great, friendly service here. ATM is usually busy but no more than any ATM at any bank, in my opinion.

• J

  Joaquin Firas
  1

  I tried to open an account at 4:53 and they told me come back tomorrow we are closing at 5 and you need appointment... never ever come back.

  Response from the owner

  I'm disappointed to learn about the customer service you received at this location, and I hope you'll accept my sincere apology. Please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). I will make sure your feedback is reviewed by a specialist in our highest office of escalation. Thank you. -Jessica, Wells Fargo HL Social