Wells Fargo Bank S Watson Rd, Buckeye

Wells Fargo Bank Reviews

• S

  Saul Oblea
  1

  I’m not available on week days so me and my two daughters show up 1/2 before opening on Saturday at 8:30 to open a bank account for both of my daughter. When the doors open the lady informs me that she can’t help me because they are booked and asked me to come back on Monday, could have at least tried to help. Just letting you know you lost two new customers and will be losing me soon as well. Chase down the street took us right in and gained 3 new customers. Great job Wells Fargo…

  Response from the owner

  I'm truly sorry to see this happened, Saul. If you'd like to discuss your experience with a specialist, please share some more details along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• L

  Lornie Odom
  5

  I opened a new account with Cinthia and she was extremely helpful. She took the time to explain all my options and then went over the paperwork thoroughly before I signed. I had to set an appointment however the end result was a pleasant one. Everyone needs to be a little more patient and check the website before you just head out. We live in a different time now.

  Response from the owner

  Thanks for taking the time to share your experience working with Cinthia at this location. We appreciate your feedback and I'll make sure these kind words are shared with her and her manager. Have a great day! -Nick, Wells Fargo HL Social

• E

  E Baker
  1

  I requested a notary as well & opening up an account. Brenda and her counterpart spoke very .condescending to me . I provided the document to open up an account that was requested it .I was further interrogated on what my address is where in the past lived. I provided one then she requested more ultimately I decided that this was not the type of people that I would like to do business with on a daily in decline to move any further with opening up an account. Is very unprofessional Thanks Brenda Rodriguez for showing your true colors!!!

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• H

  Hannah Sautter
  5

  I talked with Lekyena over the phone. (I may have spelled her name wrong and I apologized if I did.) She was very helpful and very sweet. I needed to close my account and I was honesty nervous becuase I had no idea what I was doing. Overall highly satisfied.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Hannah. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• H

  Haz
  5

  I have absolutely no issues with this bank.Every visit which is fairly regular the tellers are extremely friendly and helpful. Bank is clean and they have saftey measures in place wiping down counters etc. however providing disposable masks would be nice. Coming from another state it's was great to know how welcoming they are.I will always do my business here.Thank you!!

  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us. -Nick, Wells Fargo HL Social

• C

  C Dockter
  2

  Another winning customer service experience at this location. Told I had to wait to send a wire because I was 4th in line. Except the other 3 people weren’t here. Lady said we had to give them time. It was looking like she was going to make me wait 40 minutes for people who aren’t here so I can send my wire, but finally after 10 minutes, she helped me. The whole experience was just uncomfortable. Grateful I didn’t have to wait 40 minutes while she just sat there. So upgrading to 2 stars. In general, just felt this process is not very customer friendly.

  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• J

  Janette Manriquez
  1

  I came in the my local branch needing a transcation history and Yesenia told me she couldn't help because she said she had 7 people on hold a she told me i had to wait in the teller line while she sits on her computer doing nothing unacceptable!

  Response from the owner

  This is not the customer experience we strive for, Janette, and I hope you’ll accept my apology for what happened. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention that you posted a review on a Wells Fargo location as well. I’ll do my best to address your concerns. Thank you. -Casey, Wells Fargo HL Social

• a

  allie Grubb
  2

  I would like to open an account for my father in law and my husband and I but to schedule an appointment is too long yo wait. First available February 24. I can’t wait that long.

  Response from the owner

  I apologize for the inconvenience, Allie. You can locate the next-closest branch by visiting https://www.wellsfargo.com/locator/. If you're still unable to make a timely appointment, please send an email to [email protected] with your full name, Google username, phone number, and address (no account numbers), and I’ll make sure your concerns are addressed. Thank you. -Casey, Wells Fargo HL Social

• C

  Chris Trejo
  1

  Hours are unpredictable and not updated on the sites that people use. No warning that if you want to speak to an agent you MUST MAKE AN APPOINTMENT. The one day I was able to meet their ridiculous schedule they refused to work with me because I didn't know I needed an appointment. They told me to call their 24 hour 800 number. When I called, not only was the service I needed not 24 hours, they couldn't help me and said I needed to go into a branch. Now I have to take PTO from work just to open a checking account.

  Response from the owner

  I appreciate you bringing this to our attention, and this issue has been reported to the appropriate teams. Feel free to email us at [email protected] with any questions or concerns. Be sure to include your full name, Google username, and the Wells Fargo branch location you posted a review on (no account numbers). Thank you. -Jessica, Wells Fargo HL Social

• J

  Jesus Vasquez
  1

  Well. What can I say. I have been banking here for a long time. I have had my share of overdrafts, low balances. I am not a perfect customer. I have been in my eyes a loyal customer to the brand Wells Fargo. The way they treat some of their customers is terrible. I'm sure the "perfect customer" gets the respect and that little extra effort.

  Response from the owner

  Thank you for taking the time to review this location. Our goal is to put the customer first. Please tell me more about your experience at this branch in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social.