Wells Fargo Bank Frankford Rd, Dallas

Wells Fargo Bank Reviews

• N

  Nicole D
  1

  I’m posting my review in general of Wells Fargo. I’ve had an account since 2009. What I don’t understand is a transaction suspicious of fraud STILL GOES THROUGH?? I’ve already submitted a claim yet nothing has been done. And now I’m negative in my account to a point that I can’t even look anymore. This has happened to my account multiple times, I cannot trust my hard working funds to go into my account with Wells Fargo. I’m closing my account once I am able! WELLS FARGO SUCKS!

  Response from the owner

  Your review concerns me, Nicole, and I’d like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Casey, Wells Fargo HL Social

• L

  Living Meme
  5

  Philip is my favorite person who works at Wells Fargo. He has always been organized, efficient, welcoming, very patient & kind (a complete professional) to me at this Wells Fargo branch office. I love coming here because his excellent service and professionalism.

  Response from the owner

  I’m glad to read you had such a wonderful experience working with Phillip. I've made sure both him and his manager are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social

• S

  Sudeep
  3

  Good location and good staff but maybe not the most experienced crew. They are polite and I’m sure they mean well, but sometimes simple easy things take longer than they should depending on the banker or teller you are working with. They have a nice office though and I’m sure they will get better.

  Response from the owner

  We appreciate your feedback. If you have any questions or concerns, please contact us directly at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• d

  dadders6
  1

  The Drive thru ATM has NO rain cover! Having my window open for those few minutes and I'm soaked, inside of car is soaked. They spend $thousands on a gigantic yellow 'lock' around the ATM, as if somebody is really going to try to yank it off and steal it, but won't add a rain cover.

  Response from the owner

  I'm truly sorry for the inconvenience. Please email [email protected] with your Google username, full name, phone number, and address. Be sure to mention you posted a review on a Wells Fargo location and do not include account numbers. I appreciate your feedback and look forward to discussing this further. Thanks. -Nick, Wells Fargo HL Social

• C

  C Jacob SW
  5

  Philip was excellent; he assisted everything smooth and easy. Great!

  Response from the owner

  Hi there. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

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  eddy west
  1

  I won't be visiting this wells fargo location anymore. They have no tellers working inside so you have go through the drive through. Both ATMs outside were not operational as well. The worse part of it was that when I walked inside prior to knowing that you are forced to go through the drive through. I was confronted by one of the employees working there who was really abrasive and rude while speaking to me. I understand I didn't look the best since I had been working all morning on automobiles which is a dirty job but there was no need for him to speak to me in the manner in which he did. I could hardly get a word put without being cut off. He gave me the really bad vibe that he didn't believe I had any business there based off the way I looked, which is a terrible way to determine anything. I will take my business to another branch location where I'm not cut off and pushed around by a teller/greeter who makes assumptions based of someone's appearance.

  Response from the owner

  Hello, Eddy. I’m disappointed to learn about your visit, and I hope you'll allow me to address what happened between you and one of our team members. Please tell me more about your interaction in an email to [email protected]. Be sure to include your full name, phone number, Google username, and address (no account numbers). I've also made sure these ATM issues were reported to the appropriate teams. I apologize for the experience and look forward to discussing it further. Thank you. -Jessica, Wells Fargo HL Social

• L

  Linda Archie
  5

  I think they are a good group of people the ones thats been there a while they are always so help with my banking needs in fact it the only local i do my business at on Frankfort and Marsh Lane cause they know me i feel like they do like i said a good group a people very helpful

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Linda. It’s wonderful to see that you’ve had such a positive experience with the team members at this location. Have a great rest of your day! -Shannon, Wells Fargo HL Social

• S

  Sanchez Bookr
  1

  Tellers are extremely slow , they literally take 25 mins for the smallest transaction that’s both drive thru and inside tellers they seem as if they can’t count it’s no need to wait 30 mins to withdraw 100.00 it’s simple ..

  Response from the owner

  I'm sorry you weren't assisted in a timely manner at this location, Sanchez. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• A

  Amin Ojie
  5

  Been here two times in the last ten days. We were greeted warmly every time with Mr. Robert Trigger, personal Banker, and he carefullyconsidered our issue and did his best to assist us. I wanted to thank him for his quality and accuracy of the work.

• N

  Nicole Justice
  5

  Christopher Michael gave me a great experience today, very friendly and patient as I had about 5 different deposits/transfers/etc. to do that day. He's also very knowledgeable, and answered all my questions. Great customer service, I'll definitely be visiting this branch more often!