Wells Fargo Bank Barton Blvd, Rockledge

Wells Fargo Bank Reviews

• C

  Carly Erskine
  5

  I was honestly wary of coming to this branch because of the poor overall rating. However, I had a great experience here! I went in to close my account and cancel my credit card. I didn't have an appointment, but was seen within 1-2 minutes. Kelly helped me close my account and gave me excellent advice regarding my credit card (which would need to be canceled over the phone). I expected attempts to persuade me to keep my account or pitch something else to me, and I didn't experience that at all. Very pleasant experience. Definitely recommend this branch.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Carly. We appreciate your feedback. -AJ, Wells Fargo HL Social

• N

  Nelson Jamardo
  5

  Bobby was fantastic opening our sons first bank account, everything was explained clearly and slowly. Even stayed after closing to insure we were happy with our experience. The branch manager Daniela was very helpful as well and professional. we love banking here.

  Response from the owner

  Thank you for sharing your experiences at this branch with Bobby and Daniela. I sent them and their manager a note with your kind remarks. We appreciate you choosing Wells Fargo. Have a great rest of your day! -Shaun, Wells Fargo HL Social

• F

  Freedom Seeker
  1

  I was appalled by the service that was offered to me by a Teller named Bobby. I approached this teller with an inquiry of where I should be directed to withdraw a large amount of cash(rent). He was very condescending with me as well as sarcastic in answering me, and as he continued to service me he asked me a series of questions that were honestly not just a strangers way of making small talk, but really required answers that were none of his business, he even went as far as asking me if I was using my money to, "are you buying something cool?" at the end of my transaction. He showed absolute no discretion in providing me with my account balance, and then providing me with my withdrawal especially in his practice of counting my withdrawal before handing it over to me(cash up in the air, hands damn near over his head, and very loudly). I am a woman of small stature and after the lack of Bobby's discretion with a lobby of customers of all walks of life, I truly did not feel safe leaving the branch with my rent money in cash. I have tried to contact the branch to speak with the branch manager on this matter just so a more secure way of handling customers information and funds could possibly be introduced, but unfortunately after several attempts in calling this branch over the phone, no one ever answered. I will be switching to a credit union. This branch is not safe.

  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• D

  David Hungerford
  5

  We have been using this Wells Fargo branch since our retirement in 2018. While most of our banking is done online, when we need a physical location we have found the staff here to be more than helpful. Keep up the good work!

  Response from the owner

  Thanks for the wonderful feedback, and I'm so happy to hear you've had such a positive experience with us. We appreciate your kind words and continued business. Take care, David. -Nick, Wells Fargo HL Social

• A

  Alison Colotelo
  5

  Great customer service! My experience working with Bobby to set up a new account was phenomenal. He was extremely professional and made sure I was well aware of all my options through the process. He took extra time to get me set up on the app.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Alison. It’s wonderful to see that you had such a positive experience working with Bobby. I will make sure this feedback is shared with him and his manager. Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• K

  K L
  1

  There's a reason they have such a low rating and now I know why. The 17 yrs I've banked with them and they've cashed checks for other people with my name on it asking for no ID. They've messed up my account numerous times and apologized I get it, but when did they stop letting others deposit money into your acct? My local branch has no problem if I send someone to deposit money for me, with acct info and cash in hand to deposit without my debit card! Apparently not at this branch, there's a reason he closed his acct there and I see why I'd like to as well. So I guess they're paperless at this location and said he couldn't even fill out a deposit slip to do it? Many thumbs down to you ..

  Response from the owner

  Your post concerns me, and I’d like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Jessica, Wells Fargo HL Social

• S

  Sharie Bell
  5

  This branch has consistently given me the best service I have ever had from a bank. They are always very friendly and extremely helpful. They remember who I am when i come in and always take care of me. I would recommend them a thousand times over. If you are looking for a friendly, professional, understanding bank, this branch is where you should go!

• T

  Tara Rollins
  2

  I had an 11 am appointment. 20 minutes into waiting with no clue as to how much longer it was going to take I walked out. Totally pathetic in there. No sign in sheet nothing. Fortunately, I called back the 800 number where I told them what happened and it was taken care of over the phone because at that point I was just going to have them mail me the paperwork.

  Response from the owner

  Thanks so much for your feedback, Tara. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• L

  Linda Taylor
  5

  Very Very awsome friendly customer service. They go above and beyond their job. I go out of my way to go to this branch. They make it their job to know you by name. Never had a bad experience with them. And they are fast and friendly never have waited more than 10 minutes.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Linda. We appreciate your feedback! -Shannon, Wells Fargo HL Social

• J

  James Mundy
  1

  This bank and branch are the worst! I order check from the teller and they gave me checks with the wrong account number on them. Because of this my rent check bounced and I incurred fees of $290.00. When I talked to them about the issues they admitted fault, even wrote me a letter saying it was their fault, however they refuse to credit my account for their mistake. All they do is say that they have no ability to give me back my money. I have already set up a meeting with the my military legal department so that we can start to pursue legal action for this. I have never been treated this poorly in my life. Whatever you do stay away from this bank. They do not care about their customers you are just a number to them.