Wells Fargo Bank Roswell Rd, Atlanta

Wells Fargo Bank Reviews

• H

  Honesty Fenix
  3

  Some things function very well while others do not. You may call all day and phone will not be answered. Personnel beyond the tellers are usually very helpful. Main problem seems to be lacking enough employees to serve customers.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• T

  TWANIA HARVEY
  1

  The quality of service and speed here is very slow. They are always short of tellers due low pay but full of other type of staff. Lines are often to the door. You can hear people in the back laughing but no one comes out to assist or speak to customers in the line. I understand things are different after the pandemic but not everything is due to COVID. Do a little team work, increase your pay and/or offer incentives to make the positions more attractive to meet staffing goals! But find out how to take care of the clients you still have; one walked out while I was in line waiting. Sad and continued disappointment. I bank here both professionally and personally. I am strongly rethinking my options.

  Response from the owner

  I'm disappointed to learn about the customer service you received at this location, and I hope you'll accept my sincere apology. Please tell me more about your experience in an email to [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). I will make sure your feedback is reviewed by a specialist. Thank you. -Jessica, Wells Fargo HL Social

• J

  Jason Abbott
  2

  I do a lot of business with Wells Fargo, professionally and personally. And I mean a lot. After depositing funds today I asked for a notary. Waited, finally showed up, went to their office only to find out Wells Fargo would not notarize real-estate documents!!! They sent me to the UPS Store!!! They will take mortgage payments with out a hitch which requires a lot of notary stamps to get a real-estate loan. Also, I never know if they will take my deposits at the drive through or will they send to the main building across the street. Now they require an ID to deposit!!! Seriously, let anyone who wants deposit to my account, please!

• K

  Kendall Coker
  1

  Rude and slow service here , It would be quicker to drive to another location. Ivan is the only one that knows how to do the job properly

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• J

  John Martin
  1

  Extremely unprofessional. Called to order foreign currency and the person stated they didn't have it in but she would order it and contact me. A week later I called back and they had never placed the order and had no record. Ordered again. A week later they finally called me. I went in to pick it up and had to wait 20 minutes as the person was clueless as to how to exchange money. Then, they wanted me to pay a service charge on top of the exchange rate. No mention of a service charge is anywhere on their website. They said there was no charge if I had an account. I have several accounts with Wells Fargo but not a checking account. No luck. So I left. Plan on moving my accounts from them as soon as feasible.

• K

  Kika Rojas
  5

  I have a closer Wells Fargo near home but I go out of my way to come to this branch ! Staff is always friendly , yes things have changed since covid but always great service !

  Response from the owner

  Hello, Kika. I’m truly glad to hear your experience at this banking branch has been so positive. Thank you so much for this feedback and have a great rest of your day! -Shannon, Wells Fargo HL Social

• K

  Kate Mack
  1

  The staff is friendly but their ATMs NEVER WORK FOR DEPOSITS & sometimes withdrawals. I’ve only been with Wells Fargo for 2 months and I have only had 1 time I was able to deposit money through their ATM which is BEYOND INCONVENIENT and makes me want to switch banks

• T

  Tina H.
  1

  I have never had so many issues with Wells Fargo, but when I do... its only at this bank. I've been with Wells Fargo nearly 15 years and both my husband and I have several accounts including a mortgage, even my company banks with them... But, because my company doesn't have a notary, we have to go into a local bank. When I get there, I'm turned away because the documents I have doesn't have a specific location for a notary to sign... YET it is a GOVERNMENT document, and the same lady has done it done it before - several times! This follows after having several co-workers in the past being denied cashing their paychecks last year because they thought it was fake. Luckily, I have had direct deposits for the company for over 3 years to prove the account was real!?!? It is ridiculous the hassle we get just to be able to do a bit of business.

• K

  Karen Lane
  1

  Biggest crooks ever! you cant even make a cash deposit without showing 2 types of ID .. $500.00 is not a laundering money. Congratulations WFers I got my mortgage thru another co so I could dump you, which I did because of all the bad press and crooks,and customer no service. I also paid of your WFer card so no more interest paid to you. Tomorrow I will enjoy walking and showing you my drivers license so as to close an account that you lost after 38 years. again for trying to deposit 500.00 cash in your loosing institution, you did indeed lose a old customer. I am actually Rocky Lane the husband of Karen and maker of a 6 figure income ,that just opened a account in a small community bank! NO SERVICE Here

• M

  Madison Childs
  5

  Ms. Amirjonova was very helpful with coming up with a plan for my accounts. She was very attentive and patient with me and my concerns. I got her card, I will be going to her for all of my future banking. Best customer serice I have ever had with a bank! Thank Ms. Amirjonova for your help!