Wells Fargo Bank Jones Rd, Houston

Wells Fargo Bank Reviews

• D

  DIAVI Music
  1

  Came in to open a youth account for my teen - to teach her the importance of banking, etc...only to be turned away because they were going to close in 35min...and it "could" take "up to" 45min to accomplish the task. There was not a single other customer in there too...just obviously didn't want to work. Went to another WF branch today and they didn't want to see us without an appointment. You would think I was trying to get a small business loan...this is a simple checking account for a child. After 30+ years with Wells Fargo, I think I'm getting the hint: They don't want my business. They don't want my kids' business. I was a little slow to get it...but I get it now. Message received. I will certainly take another bank up on their constant invites to switch banks...AND receive a nice bonus for doing so.

  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• D

  D H
  1

  If there was a minus stars, that is what I would give to this bank. Waited over 10 minutes in the drive through because there was only 1 teller. No one came to help for 8 of those minutes. Then when I got the cash from the check that I cashed, the bills were all sorts of different ways. What happened to the days when you got all the bills facing the same way? Heba you need some training. Things have not changed at this branch. I just hate going there, but it is convenient. News Flash: If I am in the drive through, I don't want you, the teller, to interrogate me about talking to someone about investing. I am in the drive through, so I am in a hurry. However, at this branch, there is no such thing as hurry. Takes forever to get a transaction completed. Also, my cash is NEVER turned in the same direction with the bills facing in the same direction. It is a mess. So if you can't do that right, then I probably know more about investing than anyone at your branch! Tirade over........until next time.

  Response from the owner

  I understand how this would be frustrating, and I apologize sincerely for the inconvenience. Without sharing account numbers, please email me more details about your experience at [email protected]. Be sure to include your full name, Google username, phone number, and address. Thank you. -Jessica, Wells Fargo HL Social

• U

  Umme hani Taher
  1

  I have been coming to this location since last 10 yrs and i have never come across with such a bad customer service… for the safe deposite box they usually come upto you and ask you but recently i have come here twice and no one is even bothered to help you!! They are just busy with their work!!

  Response from the owner

  I'm sorry we haven't been providing the customer experience you expect from us at this location. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• V

  Vlad Kistler
  1

  Horrible service, every time I have to come here I'm given the run around when trying to cash a check. My employer uses WF so I'm forced to deal with this company. I refuse to bank with them after having to join the class action against them years ago. Because I'm not a customer they always give me a hard time. If you need a check cashed and you aren't a customer you're better off just going to any nearby gas station that has Western Union.

  Response from the owner

  Thanks so much for your feedback, Vlad. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• 1

  122 N
  1

  The worse bank location, We been deposit for years at this location now is been like a month that the service I really bad and the wait is worse 36 mi. To do a deposit and just that for today others days are the same , now I going to do the deposit on the bank on Jones and west rd I go back and forth in lest that 15 min

  Response from the owner

  Thanks so much for your feedback. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• E

  Ernest Slaughter
  5

  Excellent service today by Destiny. She took care of our notary needs for some legal documents needed in real estate transaction. Definitely recommend this location for quality services & friendly faces!!

  Response from the owner

  Thank you for taking the time to leave a review. I’m glad to read you've had a wonderful experience while working with Destiny, and I've made sure these kind words are forwarded to the appropriate teams. Have a great day! -Jessica, Wells Fargo HL Social

• S

  Sarah Peters
  2

  I just started working again, my HR hasnt set up my direct deposit quite yet & get my payroll on a paycard credit card, I went in 2 wks ago to have the $ put in my checking account, great experience, No problem. Went in today 4/23/21 to do same procedure for the last time. NOW they said NO, we can't help you. , all of a sudden its against polices, NO CUSTOMER SERVICE 😒

  Response from the owner

  I'm truly sorry your request to deposit funds into your account turned into such a frustrating experience. To ensure I can forward your experience appropriately, please email me at [email protected] with your full name, phone number, and address (no account numbers). I apologize again for the inconvenience and look forward to discussing this further. -Jessica, Wells Fargo HL Social

• A

  Aeslyn Asterix
  5

  Nice and fast bank! Dianelle was very sweet and helpful, thank you!

  Response from the owner

  Thank you so much for sharing these details with us, Aeslyn! I’m happy to see you enjoyed visiting this location and working with Danielle. Have a great rest of your day! -Nick, Wells Fargo HL Social

• C

  Cristian Vazquez
  5

  Just moved to this side of town and have started coming to this location as my main bank. I use to go to the one on memorial. This location has always been able to fix my issues, which have not been many. I go in to cash checks, deposit money, or take out. I have never had an issue with any of the employees I have dealt with.

  Response from the owner

  I’m happy to hear you feel this way, Cristian. Thanks so much for the feedback. -Janet, Wells Fargo HL Social

• M

  Morgan Potter
  5

  Most of the tellers are very kind for the most part, but Caitlin in particular, is so nice. I come pretty much everyday for my business, and every time I come, she is extremely polite with a smile on her face. She definitely deserves recognition for her positivity and hard work. Thank you Caitlin for blessing everyone you serve!