Wells Fargo Bank Blowing Rock Rd, Boone

Wells Fargo Bank Reviews

• S

  Skylar Collins
  2

  They will have one bank teller with a line of 5+ people. They are never speedy and always spend almost 10 minutes telling me how I “can do all of this on the app”. I don’t want to do it on the app but maybe I should considering how long it takes every single time!! Closed the blowing rock location and now I have to deal with this.

  Response from the owner

  Thanks for bringing this to our attention, Skylar. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• C

  Cam Dean
  5

  Morgan was amazing and made me feel so good when I was there trying to get confusing stuff done! She made everything clear and was super patient with me, and definitely has good rapport skills!! Thank you guys

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Cam. It’s wonderful to see that you’ve had such a positive experience with Morgan. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• R

  Robert Harmon
  5

  Belinda Trivette went above and beyond to help me with my aunts accounts. Customers service at it's best. Thanks again!!

  Response from the owner

  I'm so happy to hear about your great experience working with Belinda. Thanks so much for taking the time share this feedback. I'll sure to share these kind words with her and her manager. Have a great day, Robert. -Nick, Wells Fargo HL Social

• A

  Amy Denman
  5

  Great Customer Service. Kind, friendly, competent Staff! They're efficient and we highly recommend Boone Wells Fargo. Our experience has been exceptional.

  Response from the owner

  I'm truly glad to read your review, Amy, and I appreciate you taking the time to share your experience with the branch associates at this location. Have a great day. -Nick, Wells Fargo HL Social

• O

  Owen Stanley
  5

  Great staff, have always been nice and helpful working on my accounts

  Response from the owner

  Thanks for taking the time to share, Owen! Have a great day. -Casey, Wells Fargo HL Social

• S

  Stephen Chiccarelli
  5

  Yesterday, Branch was extremely helpful in completing wire transfer I needed done to send money to law firm doing closing. Wells Fargo needs to open branch in West Jefferson! But regardless. Everyone at branch was extremely helpful.

  Response from the owner

  Hi, Stephen. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• Z

  Zoe Kincheloe
  2

  I previously have had good experiences at this Wells Fargo, with friendly and helpful bankers. Today my experience was very negative. I have been to that Wells Fargo with my son before to reverse transfer fees that happened by mistake and they were very understanding. Today I came in without my son and I was treated very differently. The personal banker who helped me spoke as if she had a negative stigma against college students for being irresponsible and she was not willing to help me at all. I figured it was worth the shot to just try to get a few fees reversed because they had done so before, instead I got condescending remarks about why they have these fees in place. I would have been fine with a simple "No, our policies have changed." And I would have dropped it if that's where things should have ended, but then she asked to look at my account and told me that "Sometimes we help people that are in the zeros or negatives and you should be thankful that you have money in my savings." I'm a mom paying for my own school and only have that money because my dad passed away and Im saving it to be smart. I was treated like I was less deserving of help for being smart with my money. I understand not reversing the fees, but I can not be understanding of how I was talked down to by a banker who did not respect me.

  Response from the owner

  Hello, Zoe. I'm very sorry you had a negative experience with a team member at this branch. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). I ask that you mention you posted a review on a Wells Fargo location as well. I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• W

  Wyt Knyt
  2

  They’ve always been good to me when I’m there in the bank, the drive they takes forever, but God help ya if you try to call to ask questions about your account. I’m seriously considering moving my account to another bank

  Response from the owner

  I appreciate your feedback. Could you email me at [email protected] with more details? Please also include your Google username and mention your review on a Wells Fargo location (no account numbers). I'll escalate your concerns as soon as I receive this information. Thanks so much. -AJ, Wells Fargo HL Social

• M

  Meg W
  1

  Belinda Trivette is the branch manager at this location. Her customer service consists of telling long time customers who cannot apply for ppp how many other applications they have taken. Is it supposed to make your customers feel better when you tell them you've helped lots of people while you're telling me you can't help me? She also stood in the lobby making antagonistic comments while my teller was assisting me. Already hated this bank but now I'm shopping for a new one. Great job, Belinda!

  Response from the owner

  I'm disappointed to learn about your interaction with one of our team members, Meg. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• R

  Randall DeSear
  1

  I thought bank of America was bad. The Boone Wells Fargo Bank is terrible. I should have known it was going to be a bad experience when I went to shake Brian's hand (a banker there) and he just looked at me like I was a fool. He never even bothered to try and help me. Because he did take the time with me an Urgent care visit was delayed a day. Nice job in not caring for your own customers. Don't take my word for it. The 1 star review from consumer affairs says it all. These people don't care about their own customers.