Wells Fargo Bank N Sam Houston Pkwy, Humble

Wells Fargo Bank Reviews

• i

  iCameiSaw iReviewed
  1

  AVOID THIS LOCATION. The location is extremely slow and understaffed. There is literally ONE teller working inside. According to Branch manager, John Poates, this is a common practice - despite how many (or how long) customers are waiting. Although John had ample staff he refused to open additional windows. Customers waited over 20mins for assistance. MGR, JOHN POATES DOES NOT VALUE CUSTOMERS’ TIME NOR BUSINESS. Avoid this location.

  Response from the owner

  I understand how this would be frustrating, and I apologize for long wait times at this location. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• F

  Factor - ade
  1

  I think they're understaffed. Because I had two customers in front of me. One employee behind the counter and one other employee managing the drive thru. They took close to 20 mins to get to me and I had to go to work soon after this, which is too long in my opinion. This is the Wells Fargo I had to go too, cause the one I normally go to is temporarily closed. Also there's construction happening around the whole building pretty much, making traffic getting in and out some what difficult.

  Response from the owner

  Thanks so much for your feedback. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• N

  Nidia Salazar
  1

  This bank has the worst costumer service ! I’m here to make a deposit and a wire transfer, the bank is empty and 4 people in here and I still have to wait 15 min to even be seen. Then another client walks in for the same reason and the teller said it’s not going out today, she told the guy to come back tomorrow. Then she says can I make an appointment, oh the guy won’t be here tomorrow, anyone else ? No no one can do transfers. What kind of business is this? By far the worst Wells Fargo.

  Response from the owner

  Thank you for taking the time to detail your experience, Nidia. This is not the level of customer service we strive for, and I want to make sure your concerns are thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• S

  Stormie Wells
  1

  It doesn’t matter what time of day you go to this location there will never be more than one teller inside and one teller for drive through so expect a 30-45 min wait.

  Response from the owner

  Thanks so much for your feedback, Stormie. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• H

  Hansen Justin
  5

  I have been dealing with Wells Fargo bank for many years but I m giving 5 stars at this location because of Joselyn ,, she is very professional fast quick ever and best customer service ever…she deserves to get promoted…

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Hansen. We appreciate your feedback. -AJ, Wells Fargo HL Social

• R

  Roberto Muro
  1

  Maria the bank teller was very rude to the first 3 ppl that were in front of me. Then when it was my turn she gave attitude because the card reader was not working. Then proceeded to turn around and speak Spanish to one of her coworkers I’m pretty assuming I did not speak Spanish. Just very unprofessional and I have been banking with Wells Fargo for years.

  Response from the owner

  Hello, Roberto. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• J

  Jason Craig
  1

  I have been trying to call this branch for 2 days. No one picks up the phone. I have a safe deposit box there apparently that I haven't paid in 3 years. Every year I get late notices. I have called every year telling them to close the account. This year I can't get anyone on the phone. You guys have a box that hasn't been paid for in over 3 years, I don't even have a WF bank account. Take the box back already and stop sending me letters.

  Response from the owner

  Hi, Jason. I'm sorry you've had a difficult experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, full name, phone number, address, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• M

  Maricela Fuentes
  1

  Today I went to the bank to make a deposit to somebody else account. I provided the check with the account number where I wanted the funds to go to. I was assisted by Ashton and she was very disrespectful stating that I had provided the wrong account number. I mentioned that most likely I forgot to place a one in the front and she didnt even bother to try. She immediately stated “No I stated the account number is wrong “ . I told her to allow me a moment to verify and to my surprise I was right. Their was only a 1 missing in the front. Had she listened to me that could've been a super fast transaction. This is why the lines are so long. Ya really need to take the extra mile to be a time resolution. Very disappointed. I’ve had previous incidents here but have to keep coming since it’s the one closes to my home.

  Response from the owner

  Hi, Maricela. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• L

  LR Gregory
  1

  Arrived at the bank's drive thru prior to twelve @11:40...there is a very long line and is moving slowly. Suddenly the lines stop moving causing a traffic jam due to the layout of the drive thru, shopping center drive thru, and proximity to BW8...no one was able to move!!!! The bank closed with customers in line!!! Not just a few cars...all bays had a line of cars extending to the BW8 entry way!!! Finally, at approximately 12:10, the lines start moving again!!! Slowly!!!...oh, I am still waiting in line at 12:23...3 cars ahead of me 🤷🤦‍♀️ Finally exiting at...12:35

  Response from the owner

  Hello. I'm very sorry about the line at this location, as I know how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• M

  Melody Davis
  1

  I have banked at Wells Fargo for years in 3 different states. This location is most convenient to my home. It is THE SLOWEST bank. Every time I go to this bank I leave angry. Unacceptable customer service. Why do I ever think I can get through their drive thru service in a reasonable amount of time? I just waited over 20 minutes in the drive through and TWO cars were assisted while I was waiting. All lanes had a couple cars waiting while I was there. But only TWO were served while I was sitting there. When I drove up I told the teller I had an appointment nearby in 15 minutes. Could I expect to get a check cashed in 15 minutes? Apparently not. I was told there were 3 people ahead of me! So in the 20 minutes I had already waited and only 2 people had been served, I knew I would not be helped in a timely manner. Unbelievable. It does not matter what time of day or what day it is, the customer service is NEVER quick. Do NOT go to this bank if your time is important to you.