Wells Fargo Bank W Washington St, Brainerd

Wells Fargo Bank Reviews

• L

  Lazaek -
  5

  Staff were very helpful & took extra time to make sure I understood my banking options.

  Response from the owner

  We appreciate your feedback. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• J

  Jayson Tuma
  1

  20+ year customer, needed a sheet of checks printed since I’m on the road. They would only do it if for a $3 fee. Rude “manager” Leanne says Wells Fargo does not and can not waive the fee nor is she able to do so. News Flash, other Wells Fargo branches have waived these fees. It’s the little things like this with large banks that make you ask yourself why you still bank with them. And to top it off my wife just closed her account with Affinity Plus before we headed to Wells Fargo. So if you’re local to Minnesota, especially Brainerd do yourself a favor and bank with the nice people and community of Affinity Plus.

  Response from the owner

  Your post concerns me, Jayson, and I’d like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Casey, Wells Fargo HL Social

• C

  Cat B
  1

  Now there is a new rule that you must make an appointment ahead of time to get in your safe deposit box. Seriously?? If personal bankers don't have 5 min to do this on demand, WF should stop being cheap and hire more staff.

  Response from the owner

  Thanks so much for your feedback, Catherine. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• T

  Tom Endriss
  4

  Quick and easy. My lady and finally got a joint checking account!

  Response from the owner

  Hi, Tom. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• A

  AR87
  5

  GREG is literally the best banker I have ever dealt with in my entire life. I have on more than one occasion so my opinion is legitimate and if you ever get the chance to talk to him he will make you so happy no matter what you're coming in for, because that's the kind of stand up guy he is. Also this entire branch is insanely personable. Everyone says "hi" the second you walk in and makes sure you are helped with right away. I've lived in 6 different states and traveled a lot and no branch has been as pleasantly consistiant as this one. I don't ever leave reviews on google but I had to about this place.

• J

  Jessica B
  1

  Drive thru wait times are unbelievable. If you have 4 lanes open, you should have adequate coverage for all lanes. Wait time is never less than 15 minutes.

  Response from the owner

  I'm truly sorry we didn't provide the prompt customer service you expect of us, Jessica. As an essential business, we strive to remain open where we can to serve you, while continuing to prioritize the safety of our customers and employees. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I'll make sure your concerns are reviewed as soon as possible. -Nick, Wells Fargo HL Social

• J

  Jennifer SBartolo (JSmiley)
  4

  Front and back are very ample of space even the drive threw is great.

  Response from the owner

  Thank you for taking the time to leave a review, Jennifer. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• D

  Dawn Cain
  3

  Staff seems to have improved over the last few years. However I was not pleased when I called about my joint account with my husband and they refused to speak with me even though I am on the account.

• J

  Justin Morris
  1

  I tried to close my account and I got three completely different answers. Sounds to me like Wells Fargo needs to do a better job training people especially during this virus situation.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• B

  Breanna Hindi
  5

  I've yet to have any issues here. Very friendly staff, friendly service. Both before, and during the COVID outbreak.

  Response from the owner

  I’m happy to hear you feel this way, Breanna. Thanks so much for the feedback. -Janet, Wells Fargo HL Social