Wells Fargo Bank 1st Ave, Hickory

Wells Fargo Bank Reviews

• S

  Seth Pergerson
  1

  This branch has been a complete mess for years. First off, it’s 2022 and they STILL don’t have a drive up ATM. The walk up ATM has been out of service more times than I can keep up with. The tellers rarely even acknowledge you at the drive through anymore. They just wait for the canister to be sent to them then ask “cash or deposit?” before sending it sailing back to you. To top it all off they gave my drivers license and debit card to someone in another lane once and I was lucky enough that this person eventually returned my cards to the branch. Update 6/23/2022 - Today the ATM took money from me but didn’t credit it to my account. It said the bills would be returned but then after waiting for two minutes the ATM went down. I walked inside and immediately reported the issue. I made the radically ignorant assumption that a bank that has billions of dollars would do right by a customer of 10 years and give me a temporary credit until they resolve the issue. No such luck. Next week when I get paid I am creating a new account with employee credit union and Wells Fargo will be down yet another customer. Thieves.

  Response from the owner

  Hi, Seth. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• L

  Laura Barnes
  1

  This branch makes it extremely difficult to bank with Wells Fargo. In the past I would visit this branch up to four times a week, not anymore. They do not go the extra mile striving to build relationships with their clients at this branch; there is no "Known" client. I know all the tellers at this branch, including the branch manager, and every single time I go into the branch I still have to show my ID after more than 200+ interactions. I understand policy, but this policy is clearly not universal, throughout Wells Fargo. All branches should go by the same policy in the Branch Operations Manual. Build a relationship with your clients, let them know that you appreciate their business, it is why you have a job!

  Response from the owner

  Thank you for the feedback on this location, Laura. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• S

  Sue
  1

  Since covid happened, wf has done everything they could possibly do to make banking difficult for customers - shutting down branches (causing increased time/gas to get to another bank), shutting down walk ins, decreasing staff to two in a drive thru resulting in 10+ car lines in each bay, only allowing 3 transactions ( businesses further away now can't make daily trips). I will be switching banks.

  Response from the owner

  I apologize for any frustration, Sue. As an essential business, we strive to remain open where we can to serve you. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees and continue to monitor how we are responding to the COVID-19 situation as it evolves. If you’d like to discuss any concerns, please feel free to email us at [email protected] (no account numbers). -Nick, Wells Fargo HL Social

• J

  John Coppolo
  1

  Do yourself a favor and open an account with another bank. After our mortgage was sold to Wells Fargo we moved checking and savings over, it has been nothing but problems. Both accounts have been closed, I can't wait to be done with my mortgage. The next time I but a car and they tell me the loan is through Wells Fargo I'm telling them to forget it.

• B

  Brittany Correa
  4

  This Wells Fargo branch offers a variety of services. This is the main branch for Hickory, and has an "envelope free" ATM with Chinese, French, Hmong, Korean, Russian,Spanish, and Vietnamese languages. Services include regular banking and new accounts, notary, check cashing safety deposit boxes, cashier checks, and also sells stamps. This branch is wheelchair accessible. They are closed on LABOR DAY, VETERANS DAY , THANKSGIVING , CHRISTMAS EVE , CHRISTMAS , NEW YEARS EVE , NEW YEARS , MLK JR DAY , EASTER , MEMORIAL DAY , and INDEPENDENCE DAY. Overall a good branch, but parking is sometimes hard to find.

• C

  Christopher Grasinger
  5

  Dana Campbell assisted me with some particular documentation questions and needs. She went above and beyond to make sure everything was correct and was patient with me the whole way through. Thanks Dana!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Christopher. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• E

  Elizabeth Carbajal
  1

  Terrible customer service. Wanted to open an account but teller seemed like he was in a rush to get me out of there & didn’t help at all.

  Response from the owner

  Thanks so much for your feedback, Elizabeth. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• S

  Sara Perez-Chevez
  5

  They are so amazing peoples ! Only special my fave place near bus easy for me walk not far be like 5 mins ! They understand communication with me because I am deaf can do it ! It’s so PERFECTLY!

• E

  Eric Poteat
  1

  very rude.i was told to leave because I was waiting for them to open to make a deposit

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social