Wells Fargo Bank US, Destin

Wells Fargo Bank Reviews

• R

  Robin Devor
  1

  When I moved to this area 12 years ago, I banked with Wells Fargo as I had used them in Birmingham. I switched to Regions about 3 months after that due to the poor customer service at this location. I didn't leave a bad review then, I don't like leaving bad reviews. But they were rude to my mother this week. And I know this because I was with her. Poor customer service. I get that people have bad days, I work in customer service too. I get that everyone is under staffed, we're under staffed at my work. But if I spoke to someone the way my mother was spoken to, I would at the very least be written up. It really showed that my choice 12 years ago was the right one.

  Response from the owner

  I'm truly sorry to see this, Robin, and I’d like to learn more about your concerns. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• P

  Pang Heu
  1

  There were two people ahead of me (not to see a teller); I had to do a wire transfer. No one was around to help anyone when I first arrived. The teller told us to wait but no one was there. Then there was only one person working with 'other' customers and I believe she is the Manager. Waited over an hour just to be waited on. This is terrible customer service.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• K

  Kimberly Moreno
  1

  They work a skeleton crew so it doesn't matter if you stand in line in their lobby or you spend literally an hour wrapped around their tiny parking lot waiting for the drive thru, it will take you an eternity to get anything accomplished at this branch in a timely manner.

  Response from the owner

  Thanks for bringing this to our attention, Kimberly. I'm very sorry about the line at this location, as I know how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• J

  Jerry Kluck
  1

  This bank is way too small for this town !!!! I waited long long line and only very few staff and this building is way too small. After hours of waiting, my situation had been unresolved. What a disappointment !!! For all this was wasted my time.

  Response from the owner

  Thanks for bringing this to our attention, Jerry. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• M

  Mileny A. Valenzuela Familia
  1

  Can I walk in to open an account or do I need an appointment?

  Response from the owner

  Thanks for your review. I recommended reaching out to this branch directly at 850-837-5555 regarding your inquiry. Should you need any further assistance, please send an email to [email protected] and mention your review and Google username (no account numbers). Thank you. -Nick, Wells Fargo HL Social

• P

  Pete Morzos
  1

  This is not a Wells Fargo location anymore

  Response from the owner

  I apologize for any inconvenience, Pete. Please visit https://www.wellsfargo.com/locator/ to find an open branch in your area and to make an appointment prior to your arrival. If you have any questions or concerns, feel free to contact us at [email protected]. Be sure to include your full name, Google username, and phone number (no account numbers). Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• C

  Chris roberts
  1

  Don't go here banker tellers are not friendly and are not willing to help you