Wells Fargo Bank Sw Military Dr, San Antonio

Wells Fargo Bank Reviews

• K

  KB
  1

  I truly don't understand how this bank is still open or why such a HUGE facility can operate with only two tellers maximum. Drive through service is no better. Every visit has been disappointing and I do not plan to return. This is well below even the dismal standards of Wells Fargo. If I didn't have so many free services attached to my account I would close it. CHOOSE ANOTHER LOCATION.

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• L

  Luz Imperial
  1

  An employee of this branch HELPED A THIEF STEAL MONEY FROM OUR ACCOUNT! They are in cahoots with a someone that stole my husband’s wallet. Even though we reported it they paid 2 freaking checks to this thief. We reported it and they refuse to give us our money back! Do not recommend this bank!

  Response from the owner

  Thanks for your feedback. Could you tell me more about your experience in an email? Please address it to [email protected], include your Google username, and mention this review (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• H

  Hope Allen
  1

  It is time to bring more in-person bankers back. I do not want to do my banking online. Some services are only offered in person. We need to return the customer service.

  Response from the owner

  This is valuable feedback. I'm very sorry about the customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• D

  Daniel Vasquez
  1

  Worst service ever at this location! 1 bank teller to help customers of a line of about 20/25 people….. Don’t ever have the commercial line open smh. The line keeps growing!

  Response from the owner

  This is not the customer experience we strive for, Daniel, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• a

  alex mizan
  1

  For starters if I could give zero stars or even negative I would. We visited this branch today for a couple cashiers checks as we are in San Antonio doing business we waited In The line 20+ minutes with only 1 teller open. But like 5 others walking around. We have been doing business with Wells Fargo since 2007 so we are very familiar with our accounts and the processes. They wanted to charge us a fee which our accounts wave. Then when Maribel Galvez- Torres (bank manager) came over and was rude told us its her job and they have to charge us we declined to continue our business there came to the San Saba location was charged no fee in and out under 10 minutes.She really needs to learn her job instead of focusing so hard on the colored squares in her lobby.

  Response from the owner

  Good morning, Alex. I'm truly sorry we didn't provide the customer service you expect of us. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• H

  Hans Oberdorf
  1

  Worst bank I've ever been to,13 people in line,1 dumb customer holding up the line,4 people have left while I've been waiting for 30 min

  Response from the owner

  I'm truly sorry we didn't provide the prompt customer service you expect of us, Hans. Please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• C

  CC Colon
  2

  The drive-thru is a 45 min wait! They have closed down lanes that aren't even being used. If you have bank business inside, they tell you, you don't need an appointment, but you have to wait up to 30 minutes to get in... because all their tellers are at the drive-thru!! Wells Fargo is a cluster. Whomever is sitting at corporate making the big bucks, DO YOUR JOB! Your customers deserve better service!

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• H

  Hector Guzman
  1

  One of the worse experiences I've had at a bank. It's not covid related. They let all their inside tellers go to lunch ALL AT THE SAME TIME! So there's no business going on inside until everyone gets back from lunch. Their drive-up service is a joke. There's 4 lanes open and over 20 cars waiting and it took approximately 30 minutes.....Just to make a withdrawal at this location. If I could give a NO STAR review, I would. Legend has it that they're still not back from lunch :/

  Response from the owner

  Hi, Hector. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• V

  Veronica Corona
  1

  Always takes forever. Not sure why they only have on teller open for commercial lane. It takes 1 hour or more evertime we come to bank. On weekends long lines. First of month long lines. Need to have at least 2 teller's. Employees need to get back to work. Not spend more than hour at bank.

  Response from the owner

  Thanks for your feedback on this location, Veronica. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Nick, Wells Fargo HL Social

• A

  Amanda T
  1

  I waited 35 minutes in the drive thru to get up to make a deposit and I couldn't because I didn't have my ID. I go to Frost, security service and Randolph and they don't ask me for my ID to make a deposit. It's not like I was taking money out. I was trying to put money in. This bank is a joke. The worst wait times and horrible service.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social