Wells Fargo Bank Rice Creek Pkwy, Shoreview

Wells Fargo Bank Reviews

• D

  David
  1

  Webmaster is awful. Cannot contact regarding the website itself, as they only direct you to customer service phone numbers. These customer service people have no idea how to route a legitimate website problem, that would be best communicated from one webmaster to another. There is a broken part of the user interface that as the webmaster for a federal government website; I'd love to share and provide insight on. But they deliberately obfuscate their contacts.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• K

  Kenneth Janssen
  1

  If I could give this operation at shore view I would was told to send a check to this branch an a person signed for it on the 23rd it is now the 25th and the large check still has not been posted to my account. Customer service was less the helpful only found out the branch is closed on here where is my deposit?

  Response from the owner

  I'm concerned about your experience at this location, Kenneth, and I'd like to look into your deposit concern. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with your Google username. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• I

  Ibrahim Hirsi
  1

  I went to open a corp business account on this Branch, even tho I had all the paper work required as told by the banker before coming to the branch, the banker couldn't open the business check account, he will often make long calls to clarify our docs by the person on the other line and wasn't helpful. both didn't either know what they were doing or they did not want to open that account, instead they wasted 4hours of my time that I will never recover through out my life, finally I decided to go to another bank and open my Corp business account. horrible horrible experience. I would give wellsfargo zero stars!!!!!

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• B

  Barry
  5

  The personal banker, Michael Beaumont, at Shoreview Rice Creek Parkway branch was very friendly, polite, and efficient. I had applied for a business checking account online and was told it would take up to 30 business days. I then made an appointment with Mr. Beaumont at this Shoreview office. He was able to open the business checking account for me in an hour. I was very impressed of his work ethic & efficiency.

  Response from the owner

  Hello, Barry. It’s wonderful to see that you had such a positive experience with Michael. Thank you so much for this feedback and have a great rest of your day! -Shannon, Wells Fargo HL Social

• K

  Kaleb Arradondo
  1

  Viet wasted my time 2 days in a row. He’s created every obstacle in the book for me and my partners to not be able to create our business account. I’ve had bad experiences with Wells Fargo and this the worst. Thank you for wasting to work days viet. Speak up when you talk.

  Response from the owner

  Hi, Kaleb. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• D

  Diyawulhaq Hassen
  5

  Sandran Dixon my banker she open for me a business account .She help me a lot a good customer service.they supposed to close at 5 but she help me until 5:55 PM. She have good Communication and Disciplined.

  Response from the owner

  Thank you for choosing Wells Fargo. We appreciate your business and you for taking the time to share this feedback. -Shaun, Wells Fargo HL Social

• R

  Richard Nelson
  1

  They are never open any more, the rest of us have to work but theses people. They just shut down when ever they want to.

  Response from the owner

  I apologize for any inconvenience, Richard. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees. Please visit https://www.wellsfargo.com/locator/ for up-to-date branch availability and hours. If you’d like to discuss your concerns further, please feel free to email us at [email protected] (no account numbers). -AJ, Wells Fargo HL Social

• F

  Foreign Motors
  1

  The 1-800-CALL-WELLS is poorly staffed with "bankers" (aka customer service reps in a call center) that have no ability or desire to help customers. Immense growth has taken a once great banking institution with impeccable customer service and mired it into a poor man's bank full of levels of bureaucracy. You can't even visit a branch without standing behind the dregs of society looking to cash their checks. When I called to try and verify transaction history on a long-term business account, a relatively straightforward task, I was treated like a criminal. Not one but three of these so called "bankers" were able to help, simply reading back pre-set responses from a screen. That's after going through endless hold times for "unusually high call volumes" just to speak to a human being. Don't degrade the business of banking by calling these call center workers "bankers," or at least give them some inkling of how to portray one! Wells Fargo, please institute a basic IQ test before hiring people to staff your business banking call centers, specifically the Shoreview, MN call center. The representative Charles and supervisor Malik both may not have been able to tie their shoes under pressure, much less pull up account information and answer a simple question. The same holds true for Amanda and her supervisor Kamanu in your Sacramento, California call center! This is after verifying (multiple times) the account number, tax ID number, my social, the amount and location of the last account deposit, the business address, and getting a text verification by cell phone. Ridiculous! You've just lost an account holder of nearly forty years!

  Response from the owner

  Thank you for the detailed review of your experience. I'm very sorry to learn about the service you’ve received over the phone. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• C

  C Kassow
  2

  No bathroom?? I brought my elderly mother to the bank last week. This bank is not user friendly for handicapped people in the winter. The 2 handicapped parking spots were full, so I had to push her wheelchair through a snowy parking lot. It hadn't snowed for several days so I wonder why it wasn't plowed. The handicapped ramp was also snowy, but the sidewalks were perfectly cleared of snow. Once inside while waiting for a banker, mom needed a bathroom. Surprise! There is no public bathroom! We were told very nicely we could use the gas station across the street. Are you crazy! So I would have to push her back through the snowy parking lot, load her in the car, drive across the street, return and repeat the parking lot problem plus lose our place in line to talk to a banker. We waited 15 minutes for a banker. I'm considering having mom switch her account to a more handicapped friendly bank. Good luck for those of you with small children and no bathrooms.

• L

  Lillian Liu
  5

  Bisola was my banker who helped me through the wire transfer. She was so friendly, welcoming and professional. I love having conversations with her because she was spreading all the positive energy around :) Thank you :)

  Response from the owner

  I’m so happy to see Bisola was able to assist with your wire transfer, Lillian. Thank you so much for this feedback and have a great rest of your day! -Nick, Wells Fargo HL Social