Wells Fargo Bank San Felipe Rd, San Jose

Wells Fargo Bank Reviews

• L

  Lakhi Randhawa
  1

  I was using this bank for almost 11 years. But in these days there is a big change. Staff is Rude not much helpful. I had a experience with one of the employee name Karla. I need a help in Business Account. Instead of helping she were so Rude. I don’t Recommend any one to open their Business account.

  Response from the owner

  I’m sorry you didn’t receive the level of service you expected from us, Lakhi. Let me look into this for you. Please email [email protected] with your full name, username, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thanks. -AJ, Wells Fargo HL Social

• R

  Regina Pittarelli-Wilson
  1

  Charges for anything / everything. Stay away from this place as personnel lacks common sense! Phone calls to the branch aren’t being answered due to COVID-19!

  Response from the owner

  Hi, Regina. This is not the customer experience we strive for, and I'd like to connect you with a specialist who can review each of your concerns with you. To get started, please mention your review and Google username along with your full name, phone number, and address in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• M

  M N
  1

  Customer service representative is extremely bad, the representative don't listen what customer need instead she was talking over the customer and would not listen to what the customer has to say.

  Response from the owner

  Hi, Mike. I'm sorry to learn about the customer service you received at this branch. Please email me at [email protected] with your username and more details about your visit (no account numbers). Be sure to mention your review on a Wells Fargo location so I can forward your concerns appropriately. Thank you for your feedback. -Cory, Wells Fargo HL Social

• k

  kulwant singh
  1

  Now I came to know that this location going to close Saturday starting on 7/30 Since Covid started they minimize hours before it was 9 to 6 now 9 to 4 pm if some one working 8 to.4.30 how he will make to bank in case an emergency he has to use Locker box to get his passport or other stuff From this bank this is bad decision since around this area only limited bank opened on Saturday , Now situation will be big line on Saturday like Black Friday sale at Wells Fargo on Saturday

  Response from the owner

  I apologize for any inconvenience. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees. Please visit https://www.wellsfargo.com/locator/ for up-to-date branch availability and hours. If you’d like to discuss your concerns further, please feel free to email us at [email protected] (no account numbers). -AJ, Wells Fargo HL Social