Wells Fargo Bank Mickelberry Rd, Silverdale

Wells Fargo Bank Reviews

• S

  S
  1

  Horrible customer service from the branch manager. Instead of helping me with my problem she kept insinuating it was my fault. She tried to say if one of her tellers was responsible she would hold them accountable but since the error was a result of a mobile transaction she had no one to blame therefore it’s my fault. The error was 100% Wells Fargo’s fault but the manager acted extremely irritable and unhelpful. Extremely unprofessional behavior from a manager.

• J

  Jason and Kim Yarger
  1

  One teller working with 5 people in line… completely do not care about their customers time. Not good. The other banker struts around but will not jump in to help.

  Response from the owner

  Hi there. This is not how we’d like our customers to feel after visiting our branch, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• J

  Jacob Mcbride
  1

  I have normally never had a problem with wells fargo but recently i noticed that this branch had it's ATM out of order when i went to deoosit my check has that been fixed yet

  Response from the owner

  There's a known issue with this ATM, Jacob. Please send an email to [email protected] with some additional details about your visit, and I’ll do my best to address your concerns. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• B

  Brandie
  5

  I have a complicated checking account, and was encountering some issues while I was in the middle of an important transaction. Yvon, Bianca, Morgan, and Alex all were determined to help me fix my account issue. I appreciate the concern, compassion, and the dedication they showed towards me, a customer. My issue was resolved, and I'm thankful to have an account here. Thank you for the excellent customer service, it is forever appreciated!!!!

• G

  Greg Busch
  1

  Went here today to get a cashiers check with the girlfriend. I remember why I don't bank with Wells Fargo. After waiting in line for a half hour at the drive thru, they informed her that they had just reopened the lobby for service, and she had to go inside now for these services. There was no sign at the outside to inform people of this at the drive thru either. To make matters worse didn't even apologize, just herded us and the car in the other lane around to from parking lot like cattle. Once inside no one was even at the counter. This Bank had poor service at best before covid, absolutely horrible now. Avoid this place if you can.

  Response from the owner

  I understand how this would be frustrating, Greg. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• L

  Lawnie Bailey
  2

  If you desire to retain customers, I would suggest you either hire more staff or close this branch.

  Response from the owner

  I’d like to know what makes you say this, Lawnie. At your convenience, send an email to [email protected] with some additional details about your experience (no account numbers), and I’ll do my best to ensure your concerns are addressed. Please include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• D

  D S
  1

  There is a reason I don't back with wells Fargo. They are terrible. Not the first time I've been unpleased with them. I went into the bank to deposit money into my brothers account. Can't get in the bank, is blocked off. Was told I had to go thru the driveway thru. Advised I don't have a account number, just his name, date of birth and address. Was told they need the account number. Oh and have to be money order or check. NO CASH. what bank doesn't take cash!!! I have never been to a bank that can't take cash, and isn't able to look up an account without the account number. There is a reason I don't bank with Wells Fargo. Terrible bank.

  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• S

  Stephen Oliveto
  5

  I have had nothing but the best experience at Wells Fargo in general and at this branch in particular. Each teller has been enthusiastic to help. Robert in particular is exceptional at making his customers feel valued. Based on my experience I would highly recommend this bank and branch to friends and family (and I have and do recommend them). Way to be awesome!

• M

  Mary Anderson
  5

  I have been with this bank for many years. Slot of people tell me to switch to a credit union, I have had no problems with this company so far. I hope I just didn't jinx myself. Great customer service in person and on the phone

  Response from the owner

  Thanks for taking the time to share this with us, Mary. We appreciate the feedback. We are always here to help. -Nick, Wells Fargo HL Social

• R

  Robert R.
  1

  The date is 10-13-2020. Have to go through drive through due to COVID. Inside banking is not open. Two lanes open and in 30 minutes one lane hasn’t moved at all. Completely unacceptable. They have got to do something different here. No reason whatsoever for the banks to not be open to the general public

  Response from the owner

  Thanks for your feedback on this location, Robert. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social