Wells Fargo Bank Burnt Store Rd, Punta Gorda

Wells Fargo Bank Reviews

• P

  Port Charlotte Gold Pros
  2

  Inconsistent branch. Not open on Saturdays and customer service is spotty. Avoid if you need quick service. Disappointing…… most other branches are good. This one needs to get its act together.

  Response from the owner

  I'm sorry we haven't been providing the customer experience you expect from us at this location. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• K

  Kenneth Erny
  1

  I would like to mention by name the teller, Suzanne, and the banker, Michael. Absolutely unhelpful. I cancelled my transaction at this branch and went to another Wells Fargo location four miles away. There I received perfectly capable and friendly service. It's my understanding that Wells Fargo prides itself on customer service. Don't go to the Burnt Store Road location in Punta Gorda, Florida.

  Response from the owner

  I’m sorry to see you didn’t receive the service you expected at this location, Kenneth. Let me look into what happened and do my best to address this. Without sharing account numbers, please provide your full name, Google username, phone number, and address to [email protected]. Be sure to mention you posted a review on a Wells Fargo location. Thanks. -Liz, Wells Fargo HL Social

• L

  Living Life One Day at a time
  1

  I walked into this location this morning with 6 people to greet me which was fine but now I see where everyone's hidden fees go. To employee extra people. Two people were behind the counter for one teller and ask me 4 times if I would like to switch to their bank after I continue to say I like my bank. I was there to cash a check that was written out of their bank. My bank was only 4 miles away but I did not want to have a hold put on it so I took it here so there would be no problem. Problem was with out telling me there would be a $7.50 charge on a $130 check from their bank to cash, they cashed it and charged me anyways. Do you think the best thing to do when you are trying so hard to get someone to bank with you is to give them a huge charge for a check that came from your bank? Here you go a sample of our hidden fees, I think not. I will never walk in this bank again. If I new they were going to charge me $7.5 I would have just gone to my bank down the road. They ask me twice where I worked how much I use my debit card. Listen people I was there to cash a check. I am happy with my bank. Please do not harass me to the point I want to walk out, and definitely don't charge me fees for your check. I cashed a $2000 at encore last month and there were no fees for not being a customer. Maybe you should take those hidden fees and do some focus groups rather than door greeters.

• L

  Lana Chelnokov
  1

  Went through drive thru at this location to make a deposit for someone. The drive thru teller found a counterfeit bill in my deposit and asked me to come inside which I did. The teller inside that took over was rude, did not greet me, and made me feel very uncomfortable like it was MY FAULT that the deposit contained a counterfeit bill. Not to mention this "teller" was a service manager according to her name tag. Shouldn't the supervisors lead by example and be courteous towards their customers? I don't bank there and if I were to be asked to bank there they would not get my business!

• G

  George Ellis
  5

  I was recently hacked by a computer fraud. This bank quickly helped me, even staying past coding time, to sort out the changes that had to be made in my compromised accounts. No wait and understanding listening!

  Response from the owner

  I’m glad to read you had such a wonderful experience at this location. I've made sure these kind words are forwarded to the appropriate teams. -Jessica, Wells Fargo HL Social

• P

  Patty Sukennikoff
  1

  Horrible branch. Horrible service. Go to the branch downtown. They are more accommodating and helpful.

• L

  LAUDERDALEJ FORT LAUDERDALE
  1

  Worst customer service ever ! Sat there for 1.2 hrs no one even ask to help me. Finally, l walked out without getting any help

• J

  Joanna Smith
  5

  I started off with wells Fargo