Wells Fargo Bank S Orlando Ave, Winter Park

Wells Fargo Bank Reviews

• S

  Stephen Knuth
  1

  Customer service reps and tellers screaming at you for no reason. Crazy.

  Response from the owner

  Your review concerns me, Stephen, and I'd like to learn more about your experience at this location. Without sharing account numbers, please provide more details about your visit along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message. I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• S

  Sunny Flowers
  1

  Alben is the reason I won’t be returning nor recommending this location. My sister called to make an appointment for both of us to have documents notarized. When we first arrive, he writes information down my sister’s information in the notary journal and puts it away then examines her paper and sees that it doesn’t need to be notarized just filled out by a banker. He proceeds to say in the rudest tone possible that it doesn’t require a notary. My sister says okay. He then proceeds in that same tone to say I guess I can fill it out. He makes a comment about the lack of notary assistance again as if that’s relevant considering he’s a banker as well. I had told him that I had my identification and document as well. He finishes filling out the paper and sits there waiting for us to leave despite the fact that I have my paperwork out. I can see where his attitude of not wanting to work is going so I pack my paperwork quietly and tell my sister that we should go home. It should be noted that we were not rude to him in the slightest. She refuses and asks him to confirm that she called for both of us. And he acts like that’s the first time he’s heard of it. Then he reluctantly grabs my paperwork and identification then waits for me to fill it out which he pointed out rudely that I should do. He then stamps it. And does NOT document it in his NOTARY JOURNAL. I feel very uncomfortable even considering using his stamp since I have gone to countless notaries before and they have never acted like this nor failed to document the signature. We came in completely prepared as well. We had our documents and multiple forms of identification with us. So now I have to go to another notary so they can properly do their job and document it. So thank you to Alben for not only being rude but wasting my time.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• T

  Trish Pinay
  1

  Personal banker, Diana Ortiz, thinks that people who have disabilities should just "get over it." Eyes rolling and sighs under her breath accompanying those exact words. And the worst part is, her general manager stood beside her, listened & watched her behavior, and said nothing to correct her or address the obvious insult presented. Closed mindedness of this sort cannot be tolerated in today's society.

  Response from the owner

  Hi there. I’d like the chance to further review your experience. In an email to [email protected], please share your full name, phone number, and address (no account numbers). Thank you. -Adam, Wells Fargo HL Social

• P

  Pickles Mom
  1

  Terrible. No greeter or sign in so no one is there to direct you unless you have counter business. Their lack of knowledge on specific services cost me 3 days on a time sensitive issue. No excuse.

• L

  Luke Elloway
  5

  Hanny was very helpful. She took the time to discuss things with me in laymen terms so I could make informed decisions. Thank you!

  Response from the owner

  Hello, Luke. It’s wonderful to see that you’ve had such a positive experience with Hanny. Thank you so much for this feedback and have a great rest of your day! -Shannon, Wells Fargo HL Social

• A

  Aron Worden
  1

  I'm trying to get assistance and I can't even get a banker to answer the phone and their automation just got in circles.. no assistance? Might need to change banks. Ridiculous.

• C

  Cheryl Horn
  1

  Always slow and understaffed. So many employees in the place but only one at the teller??? .... Hmm ......

  Response from the owner

  This is valuable feedback, Cheryl. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• T

  The Tile Grout Cleaner
  5

  Very nice people at most all branches. I am a non member and still get very courteous treatment.

• A

  Andy Zhang (沙河口张半仙)
  5

  This bank is still open during the pandemic. Saved my life ...

  Response from the owner

  Hi, Wenyü. Thanks so much for your feedback on this location. -Shannon, Wells Fargo HL Social

• j

  jimmy p
  2

  How can a bank have no 100 dollar bills,had to go to another bank, Maggie needs help

  Response from the owner

  I apologize for the inconvenience, Jimmy. To ensure I can forward your feedback to the appropriate team, please email [email protected] with your username and more details about your visit (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well. I look forward to discussing this further. -Shannon, Wells Fargo HL Social