Wells Fargo Bank S Baldwin Ave, Arcadia

Wells Fargo Bank Reviews

• W

  WeXOOM
  1

  It’s 2:00 PM on 4/13 and no one else in the bank and I needed to send a wire to my daughter tuition and I explained to Manager Marlene that I already tried to wire with my mobile App and it said funds would be available on 4/27(2 weeks for an electronic wire?? Is this still 2022?) which wouldn’t work and she stated all the bankers are “busy” with appointment and I can wait until 3:30 to send the wire.. I have to say terrible service but I can’t cause I didn’t receive ANY. Never going into this branch again.

  Response from the owner

  Thank you for your detailed review, Kyle. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• C

  Cici Micu
  1

  When we go to this branch the service is not good. They don't want to print out a few check images. They don't want to notarize (I had to go to Bank of America). I have to go to another branch because they cannot make a wire transfer. They take my phone number for a mortgage representative to call me, but no one ever calls... etc

  Response from the owner

  Thank you for your detailed review, Cici. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• S

  Shari Baird
  1

  Come on Management! 7 people in line. I’ve been waiting 10+ minutes just to ask a question. 2 tellers. One lady on computer, behind tellers. Need more help please!

  Response from the owner

  Thanks for bringing this to our attention, Sharon. I'm very sorry about the line at this location. If you'd like to discuss your experience with a specialist, please share some more details along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). -Nick, Wells Fargo HL Social

• v

  val Tez
  1

  Do not recommend anyone coming here. It's the worse location ever! Very slow and employees are careless about customer service.

  Response from the owner

  I’d like to know what happened to make you feel this way. Please send an email to [email protected] with some additional details about your visit, and I’ll do my best to address your concerns. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• A

  Alex Huerta
  5

  Paul Chang was very helpful explained financial benefits and IRA for my 20 year old son. He really cares about best options for customers. Also opened a new account for me in about 12 minutes. Great unparalleled services

• E

  ERICSTER OG
  1

  Would give this place negative stars, not cashing my check because it is not "registered" making me wait 20 mins. Back again after two weeks and my next paycheck was un "registered" this place is shady , fraud probably going on, what is the teller doing with my identification and Debt card while they have me wait....

  Response from the owner

  Thank you for taking the time to review this location. We strive to exceed customer expectations, and I'm very sorry for the long wait. Please send an email to [email protected] with some additional details about your visit, and I’ll do my best to address your concerns. I look forward to hearing from you. -Casey, Wells Fargo HL Social

• W

  Wang Lang
  1

  Terrible location. The parking is overly crowded and the staff here are especially rude and unwilling to cooperate with customers. The Asian guywho use to work here, however, is the OG.

  Response from the owner

  What makes you feel this way, Juan? Please tell me more about your experiences at this branch in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Janet, Wells Fargo HL Social

• _

  _ Mia
  1

  Bad experience,that staff gets on his high horse.The worst service in the bank I've been to.I think he should improve his professionalism.

  Response from the owner

  I’m sorry you didn’t receive the level of service you expected from us. Let me look into this for you. Please email [email protected] with your full name, username, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thanks. -AJ, Wells Fargo HL Social

• R

  Richard Ramirez
  1

  The employees were very polite, but one of the guys in charge was very rude. He literally began arguing with me. Horrible service.

• K

  KC Na-Cole
  1

  Terrible. Slow, less than competent, unhelpful.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social