Wells Fargo Bank N Zaragoza Rd, El Paso

Wells Fargo Bank Reviews

• O

  Odalys Villalba
  1

  I work the same hours as the bank and I really needed to get to the bank to get a copy of my direct deposit sheet for an opportunity my job was offering me.. so I got out of my work early in order to make it before five, so I did just that, tried to go inside and someone who was outside told me that they were about to close and asked me what was it that I needed and I desperately told him that I just wanted a direct deposit sheet statement, he took one look at me and went inside.. so I waited for another five minutes and someone else came out saying that I had to make a appointment in order to go inside, couldn’t the first person that spoke to me said that to me?very professional and helpful, I might switch to another bank with better service and better hours. I left very upset because I left my job early for nothing,

  Response from the owner

  Hi there. I'm truly sorry your request for a direct deposit form turned into such a frustrating experience. To ensure I can thoroughly review what happened, please email [email protected] and mention your review and Google username (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

• Y

  Yolie Gabrieau
  1

  I have been a customer for 9 yrs and I have never had any problems with Wells Fargo until yesterday. I was humiliated in front of other customers and discriminated against me for being a woman. This person totally ignore me and only would address my husband. The reason for this was my husband deposited a canadian check and we were told by a bank teller there at wells fargo that there would be a 5 dollar fee and it would take 10 days for the check to go thru, we had the amount deposited the very next day but did not use the money till after 12 days. We deposited this check 2 weeks prior to us getting a notification that my husbands canadian check was returned for non sufficient funds. This check was from the Canadian Workers Compensation. The non sufficient funds they were talking about was the monetary conversion not made by Wells Fargo towards the Canadian bank in American currency. I paid my rent on time thru my apartments complex website and because of this negligence on behalf of Wells Fargo I have been fined an extra $35 fee for a bounced check that had been previously approved by my bank. I spoke to the branch manager Henry Parra and it was him that instead of treating us with respect only laughed at us and did not help but made things worst, because as of yesterday I will no longer be a costumer of a bank that treats women this way. I was humiliated and I can't not believe that the tellers there have more manners than there superiors.. I would like to speak to someone that can help me I was given information to speak to Christine Gallegos left messages and not even she has tried to return our calls. So where do i go from here.. Somebody help

  Response from the owner

  I’m truly sorry to see you had this experience, Yolie. Let me look into what happened for you and do my best to review and address your concerns. Please email [email protected] with your full name, Google username, phone number, and address (no account numbers). Be sure to mention you posted this review. Thanks in advance. -Liz, Wells Fargo HL Social

• M

  Miguel Carrasco
  2

  DON’T USE THE DRIVE-THROUGH! 3 people working the drive-through and they’re just hanging out staring at their computers and at the drivers. 30min later, the one and only my car in front of me remains in front of me. I went inside to witness the sloth work effort they put in and was attended much faster inside from the tellers who have actual face-to-face contact. Bank is ok inside, but the drive-through service is laughable and embarrassing.

  Response from the owner

  Hi, Miguel. I know how frustrating a long wait can be, and I'm sorry you've had that experience at our drive-up window. To ensure I can forward your concerns to the appropriate team, please mention your review and your Google username in an email to [email protected] (no account numbers). I want to be sure your concerns are thoroughly reviewed. -Janet, Wells Fargo HL Social

• J

  James Armstrong
  5

  I had a real problem with my account. It was hacked. Susana at this branch helped me resolve the issue and restore my account. She was very friendly and helpful and made a stressful event go away. All bank employees should be this friendly and helpful.....Thank you Susana.

• G

  Gloria Padilla
  1

  Poor customer service. I withdrew funds from savings and I had to drive over to gecu to change 20s for 100s. To add to the bite, the teller was indifferent about the inconvenience. what bank runs out of money? They do. Wow.

• R

  Raul Barcenas
  1

  I personally love wells fargo but when you're bankers don't know what their doing it's sad i love being able to go and get what ineed but no explaination of anything really does affect that customer service horrible branch

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us, Raul. To ensure I can forward your concerns to the appropriate team, please email me with some more details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• B

  Bereniece Rocha
  1

  They need to be a bit faster at their drive thru usual wait is an hour or longer. Have been to other locations and service is way faster.

  Response from the owner

  Good morning. I know how frustrating a long wait can be, and I'm sorry you've had that experience at our drive-up window. To ensure I can forward your concerns to the appropriate team, please mention your review on a Wells Fargo location and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• a

  adyin mtz
  1

  Ive been with Wellsfsrgo for over 10 years and this is the worst branch ive been to, if you're running a business and you need cash do not get it from here, drive through doesn't give out coins and you'll end up wasting your time having to wait inse as well to get it, so about 30min waiting time while being on a rush.

• G

  Gracie Leon
  1

  Too much waiting time in line, please we need more speed in customer service, I already have 30 minutes waiting in drive true

  Response from the owner

  Thanks for your feedback on this location, Gracie. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience at the drive-thru. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• F

  [email protected] Ft5110
  1

  Apparently this wellsfargo at 500 Zaragoza does not give change. They helped me 2 days ago and now they apparently changed there rules.

  Response from the owner

  Hi there. I'm truly sorry your change request turned into such a frustrating experience. To ensure I can thoroughly review what happened, please email [email protected] with more details about your visit, and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social