TFCU - Rojas Branch Rojas Dr, El Paso

TFCU - Rojas Branch Reviews

• R

  Rebecca Luna
  1

  My husband has an account here and we can’t use it because the debit card is always declining even though we have more than enough available funds. It’s too frustrating which is why he’s getting ready to close the account.

  Response from the owner

  Thank you for sharing your concern with us. We will looks into this matter immediately. A manager will contact you directly to discuss this further

• A

  Ana Salazar
  5

  I never had problems with tfcu. I'm actually very surprised to see the bad reviews, I'm always recommending my bank to others, I'm very satisfied with them, I love the service and the help they had provide to my family. Thank you tfcu❤

  Response from the owner

  Thank you for the review Ana! We work really hard to offer the best service to our customers.

• T

  Thomas Martinez (Martin)
  5

  My daughter and I had a great experience with the staff that helped us they were happy to answer all our questions about the purchase of a repo they even gave us a great interest rate on the loan.

  Response from the owner

  Thank you for the review Martin! We work really hard to offer the best service to our customers. We look forward to seeing you again!

• S

  Snoopy Dog
  1

  I had someone write me a check from El Paso Teachers Federal Credit Union, and they charged me $3 to cash their own check. What a loser! Not only did they charge the $3, but they took five minutes to cash it, writing down everything from my driver's license, asking me personal information like home phone number, taking my thumbprint. I would NEVER bank somewhere that charged $3 to cash a check issued by themselves. Why anyone would bank with TFCU makes no sense to me. Needless to say, I will never again accept a check from TFCU.

  Response from the owner

  Greetings Snoopy Dog – Thank you very much for taking the time to review our credit union. Your input, and feedback from all our members & guests is very important to us and we always want our visitors expectations to be met when interacting with our staff & service. Per your comments, we definitely understand your frustration, we want to take the time to explain such issues to our consumers in order for all of us to understand any changes in our policies or procedures and in this case any fees assessed in this given transaction or any other for that matter. All credit unions are assessing more and more fees to different services in order to support our high costs for national data breaches coming from merchants. What this means to our membership is that any time a merchant like a department store for example is breached the consumers that use their credit cards and/or their bank or credit union debit cards might be compromised. We currently do not incur any of these charges to our members and/or at times the lost funds coming from these security breaches; therefore, the credit union pays such protection and the members and other consumers can keep their funds and be safe banking with us. Large banks have a lot more funding coming to them and in comparison you can sometimes see how they do not charge for such transactions like yours. Unfortunately, credit unions are smaller in numbers and local as well and we incur these losses no matter the issues coming from a compromised merchant. Therefore, we also advocate for consumers to support legislation that allows credit unions to maintain their tax exemptions in order to keep costs down for all our consumers. As far as collecting information from you such as your identification, phone number and thumbprint, it is our standard procedure in order for us to secure the safety of all parties involved in any given transaction. Our members do not go through that process considering they already have provided our institution with that info. We sincerely apologize if you did not know these small changes in advance. We hope to see you again in the future and you can reach us directly at (915) 926-2527 (marketing team) if we can be of any assistance.

• A

  Angel Cadena
  5

  Wow. Super friendly staff. Always so helpful and have a smile when they greet you. Have never turned me down when asking for a loan. Have acct under Angelina Ornelas

• L

  Liz Pinon
  5

  Great friendly service in all areas from loan department to tellers. Always ready to help and serve their members.

  Response from the owner

  Liz, Thank you for your review!

• C

  Corinne Orozco
  5

  My family has always used TFCU for all of our baking needs. They are part of this community like my own family.

  Response from the owner

  Hi Corinne, Due to some participants not claiming their prizes in time we have selected a few new winners, and you're on of them! Please e-mail [email protected] with your first and last name to claim your prize!

• A

  A C
  5

  Always fast and friendly service. It's banking made easy. Great rates and loan options if needed.

• M

  Marcus Graham
  1

  Horrible business practices. Bought two vehicles and got behind on payments on one and they held the title to vehicle we payed off so we can’t sell or anything. We are educators and they don’t care to assist. Find another lender.

  Response from the owner

  Hi Marcus, as a local credit union we have procedures set in place to protect our members and their assets. Our priority is to serve our community during every stage in their life. Please give us a call at 915-926-2482 so that we may review your options and help you during this time.

• g

  g c
  1

  One of the worst banks in EL Paso!! They don't care about their customers!!+

  Response from the owner

  Hello, Thank you for your feedback. We would really appreciate some more information on your experience at our credit union. Please e-mail [email protected] so that we may further assist you with this issue. Thank you.