Wells Fargo Bank Red Bug Lake Rd, Winter Springs

Wells Fargo Bank Reviews

• J

  James Smith
  1

  the branch manager… wow if he can’t talk down to you, then he doesn’t want to talk to you, this permeates throughout the staff and bankers. Stay away. No I don’t want to contact you, this was the attitude I received from this branch and then your customer service line. When my issue is “settled” with Wells Fargo bank I’ll be sure to close all accounts, and I know my one small account in your eyes means nothing, but I can’t take being treated in a way where I feel that me the client of your bank paying you to help me should at least maybe try to answer questions instead of just talking over me. Little to zero was accomplished from the branch manager, he offered to waive a cashiers check fee!! Thanks for nothing again. I refuse to communicate with you behind email, I feel others should see this and how it’s handled to know what to expect. I removed the names but left the job of who I spoke with at the branch.

  Response from the owner

  I'm sorry to learn about your experience at this location, James. Could you email me with more details about your interaction with the associate you mentioned? You can address it to [email protected], and be sure to mention your Google username and review as well (no account numbers). I'll make sure your experience is reviewed by the appropriate team. Thank you for your feedback. -Nick, Wells Fargo HL Social

• H

  Heath Patterson
  5

  Don’t go to a bank much these days but when I have the staff is eager to help, cordial and friendly.

  Response from the owner

  Hi, Heath. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• A

  Andy Lee
  1

  I have wonderful banking experiences at every Wells Fargo branch I visit for all of my business and personal banking except for the Tuskawilla Rd & Red Bug Rd branch. There is never not some kind of issue or inconvenience when I visit this branch. Stay away!

  Response from the owner

  Thank you for your thoughtful review on this location, Andy. Although I'm glad you continue to receive great customer service at other Wells Fargo branches, I'm sorry you can't say the same about this location. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• K

  Kathy Yergler
  1

  10 am on a Wed. could not get past one of the worst automated systems to talk to a person to find out if they had a Notary available. The automated system finally dropped me to a call center in another state. The person tried also to call the bank (Branch on Red Bug Lake Road). Currently on hold waiting for her to get through to the bank. 15 min. and counting. She was unable to get them to answer the phone. She is however, calling other branches for me. 20 min. and counting. Although the call center is doing their best to find me a close branch with a Notary, the branches do not even pick up the phones. Lousy customer service by the local branches, but good effort and service by the Call Center. Did not find a Notary at the bank because they never answered their external nor internal phone lines.

• R

  Rebecca Bruce
  3

  This bank is hard to reach by phone during normal business hours. You call the local number, go through several prompts and holds, and then go through a voice prompter again and then hold and then you're ultimately transferred to a call center when nobody picks up twice. When you physically go to the bank, people are always standing there to greet you so maybe they should be handling calls instead. In person service is good.

• B

  Blueberry Chronicles
  5

  The last two times that I visited Wells Fargo in Winter Springs, I was helped by Marie Yap. She was friendly, professional, proactive, and overall did a fantastic job of explaining everything to me and making sure that she'd completely answered all of my questions. I've appreciated her help immensely both times, and I would recommend her (and this Wells Fargo location overall) - I've had nothing bu positive experiences in the year that I've been a customer there.

• L

  Lyn Reaster
  1

  I am nothing but disappointed and CANNOT WAIT to go to another bank! Dont sit there and tell me it's "Impossible" to cash a portion of MY check, and deposit the rest between MY accounts when I have done so SEVERAL times before. And its always the same person I have the problem with. So now I have to wait, until tuesday and wednesday for my check to clear, JUST SO I CAN EAT. I AM DONE WITH THIS BANK. The GM was nice but was of no assistance as well. Cannot wait to take my business elsewhere when I get my money.

• B

  Brandon Dedrel
  1

  Stay away from Wells Fargo. They refuse to admit when they make an error and will not help you. Will be taking my money out and going elsewhere.

  Response from the owner

  This is not the customer experience we strive for, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• A

  Anthony Londono
  1

  No one in drive thru & the drive thru teller can't help customers inside the branch... Really! This is ridiculous, where is the customer service.....

  Response from the owner

  Thank you for your review, Anthony. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• R

  Ricky Londono
  5

  This branch has great customer service. The tellers are always friendly and are the reason I drive to this branch rather than a closer one.