Wells Fargo Bank S Stratford Rd, Winston Salem

Wells Fargo Bank Reviews

• j

  jsmilers
  4

  Not the best bank in the world, but not the worst. I appreciate the fact that they are high-security when it comes to protecting my account. Picture ID required if you want to as much fart. The personnel keeps rotating, but the latest staff seem nice and capable.

  Response from the owner

  Thank you for taking the time to leave a review. Have a great rest of your day! -AJ, Wells Fargo HL Social

• J

  Justin Kemp
  1

  We tried to work with an advisor there, and they do not follow through. Bad work ethic at this branch. They will not follow up with you, and makes all sorts of excuses why they haven't reached back out. He was supposed to set us up with another advisor to do some retirement planning, and he has FAILED to follow through. Never calls us back, and failed to set appts. like he said he would. I've been with WF for 12 years and his lack of work ethic has made me consider leaving WF for another bank. EDIT: Jessica and I spoke and she put us in touch with another advisor at a different branch who has been extremely helpful. Thank you for taking the time to help make it right.

  Response from the owner

  This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• I

  India aimee
  1

  Always unprofessional. Alyssa applied my auto loan payment to the wrong account. All the staff seems to have an attitude and very unhappy with their job .

  Response from the owner

  I apologize for any inconvenience, India. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees. Please visit https://www.wellsfargo.com/locator/ for up-to-date branch availability and hours. If you’d like to discuss your concerns further, please feel free to email us at [email protected] (no account numbers). -AJ, Wells Fargo HL Social

• M

  Marychris Arcuri
  2

  Went in to open a bank account with Wells Fargo on Stratford Road. My husband and I arrived at 4:38pm. We knew the bank closed at 5, but had all of our documents ready. We were told that they wouldn't even start the process because it was so close to 5pm?... Last I knew, most (competent) banks were able to open an account in 10-15 minutes maximum. The man implied that we HAD to be out by 5pm. Perhaps he had plans at 5...? Either way, super unprofessional. I saw this bank has been accused of racism before, so maybe that was a contributing factor. Either way, probably going to BB&T now.

  Response from the owner

  Thanks for bringing this to our attention. Let me look into this for you. Please email [email protected] with your full name, Google username, phone number, and address (no account numbers). Be sure to mention you posted this review and I will do my best to assist. Thanks in advance. -Liz, Wells Fargo HL Social

• D

  David Linn
  1

  Are you kidding me. I stopped by Wells Fargo to cash a check from a friend I went to drive through and the asked me if I had a account I don't but this is a wells fargo check. No you have to go inside and give them your finger print and two forms of id. REALLY

  Response from the owner

  Thanks so much for your feedback, David. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• D

  Diana Sexton
  1

  During this time of suggested racism, I don't think any more about it than ever before until I walked into this bank today. I don't usually stop at this location but my car payment was due and I was sick so I had already made out a check and sealed the envelope with the statement. I noticed the young girl was sizing me up before she allowed me to approach. I tried to hand her the envelope while she slathered her hands in antibacterial gel. I was handing her the envelope and she put her hands in the air and announced quite loudly "Oh no. You can wait while I process this payment!" I just walked away embrassed.Everyone was starring as if I was trying to get away with handing her a bad check and running. I was racially profiled as soon as I hit the door. I have never been treated this way before. I guess me being white was offensive to her. I will never again conduct business at this location. I'm glad there are other locations.

• c

  cris tina
  3

  Luckily I bank at nc secu & first citizens. I went in to make a cash deposit for a friend into her checking acct. I had her acct number & information. I was told that if your name is not on the acct you cannot make a cash deposit, only money order or check. I think that this is an absurd policy, being that you're not withdrawing only making a deposit.

• C

  Clark Harper
  5

  My main bank location to do business in for decades. Never a bad experience. Tellers, bankers, managers all have been first rate.

• W

  Whitney Bohlen
  1

  This branch is terrible. They dont answer the phone or the door. Am sitting here for 40 mins in line waiting on change and deposits. I cant take an hour out of my day to do banking. Terrible terrible service and understaffed.

  Response from the owner

  Hi, Whitney. As an essential business, we strive to remain open where we can to serve you, while continuing to prioritize the safety of our customers and employees. Please be aware that we are actively taking precautions that may result in longer than usual wait times. Since we are practicing reduced lobby access with social distancing measures, you may need to make an appointment to meet with a banker at some locations. If you'd like me to forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• V

  Vickie Russell
  3

  My experience at the Yadkinville branch was terrible but Daniel at Thruway is a rock star.

  Response from the owner

  Hi, Vickie. I’m glad to see that you’ve had such a positive experience with Daniel. I'd appreciate the chance to address your concerns. Please tell me more about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social