Wells Fargo Bank TX, La Porte

Wells Fargo Bank Reviews

• W

  Will Parsons
  1

  Called Wells Fargo to add my wife (who already has access to my checking account) to my savings account. Person on the phone told me I'd have to come into a bank in person to add her. So I came to this branch location and they told me she would have to be here in person as well. I told the teller about what customer service told me on the phone and she told me to wait to speak to a manager. I waited for over 40 minutes and not another person spoke to me, updated me, or helped me at all so I just left.Terrible customer service and a total waste of time for something that should be super simple.

  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch, Will. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• M

  Manesh Patel
  1

  This bank is a waste of time. Makes you wait hours before getting serviced. Unfortunately this is the only Wells Fargo within 30 min. No one here has no common courtesy.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Nick, Wells Fargo HL Social

• J

  Justino Jimenez
  1

  I was having issues with my account so I went up there to speak to a representative and was told they had no control of credit cards that I would have to call customer service for help. So I ask if she could order me a replacement and have it sent in the mail. She said oh we can't do replacements here you have to call customer service. So if I didn't have a credit card and I was trying to get a credit card you could get me one but you can't order me a replacement. That's when I realized she wasn't trying to help me. This was the little Hispanic girl behind the desk. She was rude and unhelpful. I plan on calling customer care

  Response from the owner

  Hello, Justino. I'm disappointed to learn about the customer service you received at this branch. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• B

  Bruce C
  5

  Very helpful, knowledgeable , and always have a kind word and smile.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Bruce. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• C

  Chris Zielke
  1

  Listed as having a drive through, THERE IS NO DRIVE THROUGH

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social