Wellby, Powered by JSC FCU W Fairmont Pkwy, La Porte

Wellby, Powered by JSC FCU Reviews

• J

  J B
  5

  The La Porte location of Wellby JSC FCU is the best because of one employee - Nicholas. He is very customer service oriented - he has a wonderfully positive attitude and is extremely efficient. There are at least 2 locations that are closer to both my home and work, but I choose to drive out of my way because Nicholas makes it worth it.

  Response from the owner

  Thank you for your kind words, J B. Our team strives to deliver the best member service possible and we are thrilled to hear that was your experience. We will be sure that Nicolas and others at the location know of your compliment. Thank you for being one of our valued members!

• P

  Pamela Murray
  5

  I love this branch because of the people who work there, like Nicholas. He is always so friendly and efficient. I have been using this bank for 13 years and love it. Pam

  Response from the owner

  Thank you for your five-star rating, Pamela. Our team strives to deliver the best member service possible and we are thrilled to hear that was your experience. We will be sure that Nicolas and others at the location know of your compliment. Thank you for being one of our valued members!

• m

  michael loneman
  5

  Had an amazing customer service experience, Angela is so helpful and very knowledgeable, I am happy to see Customer Service Service alive at JSC, in today's world it has become very mechanical and not to friendly....... This is why I bank at JSC/Wellby. I appreciate all You guys do.

  Response from the owner

  Thank you for your five-star rating, Michael. Our team strives to deliver the best member service possible, and we are thrilled to see that was your experience. We will be sure that Angela and others at the location know of your compliment. Thank you for being one of our valued members!

• P

  Patrick Cadriel
  5

  Our LPISD school PTO uses Wellby for our account needs. It took a few visits to get everything updated as our account hadn't been used for some time. However, once we got it updated and up and running, we've been solid. Angela is my go-to for help. She always ensures our PTO account is taken care of and if we need anything in order to be successful. Thanks Angela and Wellby team!

  Response from the owner

  Thank you for your five-star rating, Patrick. Our team strives to deliver the best member service possible and we are thrilled to see that was your experience. We will be sure that Angela and others at the location know of your compliment. Thank you for being one of our valued members!

• T

  Toni Hendricks
  5

  Nicolas is by far the best teller! He always greets me by name and remembers to send a lollipop for my daughter when I’m in the drive-thru. He makes my banking experiences reminiscent of times when I’d go to the bank with my grandpa as a kid. Thank you, JSCFU, for employing such stellar folks!

  Response from the owner

  Hi Toni, Thank you so much for sharing this feedback. We appreciate your membership and will be sure to let Nicolas and the team know.

• D

  David Turner
  2

  One word - hold times! Prepare to be on hold for an extended time on the phone. I hate to write a bad review but I must do so in an effort for them to improve. Ever since the name change, the website log-in process and app have been terrible. The phone banking system takes too much time and proves to be quite daunting. Hold times for speaking to a person are awful. On the bright side, the staff at the La Porte branch and Park Place are very nice and stand ready to assist you! Once you are finally logged in to the app, the app is simple to use!

  Response from the owner

  Hi David, We’re sorry you experienced an extended hold time. With our systems upgrade, we have had higher than normal call volumes which have resulted in longer holds. While this is not the member experience we strive to provide, we appreciate your patience as we work to assist members as quickly as possible. Our volumes are returning to normal, and we hope your next experience with us is much shorter. We’re also sorry to hear you had difficulties setting up your digital banking experience, and would like to look into this further for you. Please contact us at [email protected]. We're glad to hear you had a good experience at our solution centers and enjoyed using the app! Thank you for your valued feedback and membership.

• R

  Reo Harris III
  5

  The service at this location is outstanding, the person that helped me was Angela, I don’t know if she Is part of the family that owns the bank but her customer service is hands down the best. Thank you for your help Angela, you get 20 ⭐️Stars in my book

  Response from the owner

  Thank you for your five-star rating, Reo. Our team strives to deliver the best member service possible and we are thrilled to see that was your experience. We will be sure that Angela and others at the location know of your compliment. Thank you for being one of our valued members!

• M

  Matthew Torres
  5

  I've had this bank for a long time now and its the customer service that makes me glad I chose this bank, Santiago was very professional and helped me through every deposit I needed to make , I am very proud to call this my bank

  Response from the owner

  Thank you for your five-star rating, Matthew. Our team strives to deliver the best member service possible, and we are thrilled to see that was your experience. We will be sure that Santiago and others at the location know of your compliment. Thank you for being one of our valued members!

• R

  Raymond Hudson
  5

  My previous bank shutdown all banks on the East side of town. JSC was close to home, so I gave them a try. Signing up was a very pleasant experience and they made me feel welcome. This has started our relationship on a positive note and I look forward to continuing our business. Thank You JSC

  Response from the owner

  Thank you so much for sharing your experience with us, Raymond! We’re thrilled to have you as a member.

• A

  Arin Mastalski
  2

  This used to always be a good JSC location but it has turned into total trash over the last 6 months the drive-thru is always extremely slow like I should not be waiting behind two cars for 30 to 45 minutes on top of that they seem to never keep the hours for the lobby that they say on their website and front door. I should not receive emails about your lobby being open and then go try to use the lobby and it not be open even though it's within the hours you're supposed to be open very frustrating hopefully they can get this situation corrected soon or I might have to find a new bank

  Response from the owner

  Hi Arin, Thank you for providing this feedback. We're sorry to hear you've been experiencing long wait times at this location, that is not the experience we strive to provide our members. Would you be able to email us at [email protected] with more details so we can look into what happened with the opening hours? Thank you for being a valued member.