Wells Fargo Bank Camp Creek Pkwy, Atlanta

Wells Fargo Bank Reviews

• J

  Jerry Ulrich
  1

  Absolute worst customer service EVER. I walked in to open a new account (and deposit $13,000) and Elroy simply dismissed me. Walk, crawl, or run to any other location. ‘Not sure how this branch can stay open with such depressing, horrendous treatment of customers

  Response from the owner

  Hi, Jerry. I'm disappointed to learn about your experience with this branch associate at this location. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. I'd like to forward these concerns to the appropriate teams for further review. Please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your Google username and review as well (no account numbers). Thank you for your feedback and I look forward to hearing from you. -Nick, Wells Fargo HL Social

• T

  Trinity Washington
  4

  Was a little slow because they only had one teller at first but the wonderful lady with the locks stepped in and the line went by faster. She was very sweet and super helpful.

  Response from the owner

  I'm happy to hear your visit went well after another associate was able to provide assistance, Trinity. We appreciate the feedback. -Nick, Wells Fargo HL Social

• M

  Matt H
  1

  This is the worst Wells Fargo branch I have ever been to. They made me sit at the window for an hour before acknowledging me so I could deposit a check. In addition, they were rude about it. That is not acceptable.

  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch, Matt. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• C

  CREIGHTON COLEMAN
  1

  They're very rude and very lazy. If you don't have an account with them they treat you like your a nobody. What a shame.

  Response from the owner

  Hello, Creighton. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• J

  Jessica Witherspoon
  2

  This branch moves incredibly slow, and does not value the time or importance of the customer. I’ve been to this bank multiple times for all of which were simple transactions (like making a deposit, or cashing a check).. Every time I’ve went to this particular location (because it’s so close and convenient to the house), I’m always left waiting for long, extended periods of time. No other Wells Fargo’s seem to present this issue. This location has got to do better.

  Response from the owner

  Hello, Jessica. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• F

  Fatima Kasiah
  1

  Terrible service. I went in for a line of credit extension, was advised more information was needed and was never able to contact the banker there again after leaving MULTIPLE voicemails and sending MULTIPLE emails. Awful.

  Response from the owner

  This is valuable feedback, Fatima. I'm very sorry about the customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• d

  deana randleman
  1

  If I could give negative stars for this location, I would. The bank doesn’t close until 12pm on a Saturday. When I get here at 11:23am, the line of cars waiting to be assisted by a teller is wrapped around the building. After sitting in a line that was moving slower than a snail and wasn’t moving for 30 minutes, their security guard comes out and places a sign that says they are closed and we would have to use the ATM or come back. I’m okay with them closing, but if anything, they should service the cars waiting in line that made it into the parking lot and placed the closed sign at the entry to the drive/parking lot. This was an extreme NEGATIVE customer experience, period!! The inside of the bank is only open by appointment only due to the pandemic. Do they not understand that many people aren’t able to get to the branch during the week or even as soon as it opens or early on a Saturday due to life’s circumstances?!?! Clearly, they are NOT customer service oriented and only care about going home. Here’s a suggestion, especially during this pandemic, you could at least extend the hours of operation on a Saturday, or again, if you’re going to stop additional people being serviced, stop it at the entry of the parking lot!! But I guess, common sense isn’t common. Not everything can be handled by the ATM!!! I am seriously upset and believe me, Wells Fargo just lost a customer!!! I mean really, the security guard then proceeded to follow the car that he put the closed sign by to ensure no one else got behind it!!! Really?!?! If the guard had that much time on his hands he could’ve placed the sign at the entry of the parking lot and directed the traffic so the it flowed better to ensure Wells Fargo’s customers got their needs met!!! Pathetic and VERY unprofessional!!! So... in my opinion, NO ONE needs to frequent this location because clearly the concept of good customer service eludes them!!!! I sure as heck won’t be coming back! For the time I waited in line, I could’ve went to another location and got my needs met!!!

  Response from the owner

  Hi, Deana. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• D

  Dolores Mitchell
  1

  The drive thru is entirely too slow. In line in car for 45 minutes . Ridiculous. I’m just cashing check deposit and get money back. Come up here every month for my mom. I have POA and ask me same questions if she is in the car. REALLY.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• M

  Minellie Vansen Parker
  1

  Very very slow service waited 2 hours to open a bank account. We made an appointment and got there 15 minutes late because we went to the wrong bank instead the manager asked another banker to help us he just kept saying we have appointments all day like really smh worst experience ever never going back there still didn’t open my account crazy rite.

  Response from the owner

  I understand how this would be frustrating, and I apologize that you were not assisted in a timely manner at this location. Please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). I want to make sure your feedback is forwarded appropriately. Thank you. -Jessica, Wells Fargo HL Social

• J

  Joseph Hambrite
  1

  Very poor customer service. Drive thru extremely slow. Tellers with sarcastic attitudes. Branch Manager not responsive to Customer Concerns. Had to call and file a complaint with Corporate before manager returned a call. I will not patronize this location anymore.

  Response from the owner

  Thank you for your detailed review, Joseph. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social