Truist Camp Creek Pkwy, East Point

Truist Reviews

• R

  Racquel J
  5

  Let me tell you about my good sis Alexis! Customer service was top notch! I love when tellers are not only professional, but go out of their way to brighten my day and make me feel special and valued. Super kind and pleasant! She made me feel like a BIG STEPPER w/ my little deposit.

• B

  Brianna James
  1

  The DMV is faster than this branch. First time going here they took three hours to even get to us then another hour to simply open an account. Second time they take almost two hours after the appointment schedule time to have us sign papers. They need to fix this asap because this going on for years is not a good look for the branch or bank overall.

• k

  keisha bell
  1

  This is the worst bank ever!!!!! I have had 2 business accounts and a personal account with BB&T/Truist for 3yrs and once they officially became Truist it had been a complete nightmare!!!!!! I had an employee that I deleted his information from my recipient list for direct deposit and the system kept paying him and they will not reverse the charges. They added an extra step in deleting recurring payments and didn’t inform me of this sitting step until it was too late so a former employee got paid $1000 weeks set him quitting and of course he’s not going to give it back. So I’m closing all of my accounts today!!!!

• T

  Tashea
  1

  Currently not happy with this merger. My transactions are all over the place, processing payments backwards and they have my checking account all messed up. So frustrating!

• G

  Gregory Williams
  4

  The drive through tellers were very nice. My deposit transaction took about nine minutes. I get the impression the staff is doing multiple task and customers which takes time. More of a management issue vs staff.

• G

  Grace Farquharson
  2

  Worked with Jarion at the local Suntrust location. He was helpful. Suggested Clover as a POS system. The First Data/Clover person (Dwight Peters) completely lied to me about everything. Finally acknowledged that nothing was the way he told me, and said I can return items and get a refund. I've been waiting months. Sent an email to him and added Jarion to it as well and never heard back from either. Very unprofessional experience. Please fix this situation.

• D

  Double L tHe EntrepreTaineur
  1

  Customer service at this location is a hit-or-miss therefore I have stopped using this Branch for any person to person customer care needs. The ATM machines are a joke, I have NOT been able to make cash/check deposits more often than I have. With this being a location less than 5 miles from the airport one would think the overall quality would be far greater, at this point I will make a concerted effort to avoid this branch at all costs.

• C

  Crystal Wallace
  1

  It I could give them a negative -100 I would. Tellers are slow, lines always backed up, last 4 times I went there I waited a hour just to get 40 bucks out of my account. Corporate needs to fix this location immediately!!!!!!!!!!! I am going to close my account. I use CHASE and BofA and they are NEVER I repeat NEVER this slow. This is NOT even my main bank. I just use them to keep spare money for a rainy day and every time I go they remind me why I would NEVER use them for anything. SunTrust as a whole Sucks.

• J

  J Johnson
  1

  I went to an Alpharetta branch yesterday to make a fair sized withdrawal, only to be told that they didn't have the cash on hand (less than $5k). So I stop off at this location while working today to try to make the same withdrawal.. my boss and I have been waiting over half an hour now.. the teller has been gone with my ATM card and ID for 20 minutes. I'm seriously considering closing my account right now.

• C

  Christina Marcus
  4

  I usually have pleasant experiences at the branch but I keep my transactions basic and I avoid the "rush" times. I agree some tellers are more courteous and pleasant than others.