Wells Fargo Bank E 17th St, Costa Mesa

Wells Fargo Bank Reviews

• S

  Santiago Nunez
  1

  If I could leave negative stars, I would. That's what this branch deserves. Absolutely disrespectful. The staff, including the manager were very rude to my mom. She came in today to get some change, as she usually does, and she heard the staff say rude comments about her. She spoke to the manager to report the inappropriate comments and overall behavior of the staff and the manager said that they are just harmless jokes and that they say them about customers all the time. I've never heard of rude comments being just harmless jokes; especially if they are being said about a lot of customers. I will be there Monday to take down names and close all accounts with Wells Fargo. If this does not get fixed, I will follow up with corporate. You don't disrespect people like that and get away with it.

  Response from the owner

  Hi, Liz. We take this issue seriously and appreciate you bringing it to our attention. To ensure I can ask the appropriate team to look into what happened, please email me at [email protected] with more details about your mom's interaction with the associates at this location. I ask that you mention your review and Google username as well (no account numbers). -Nick, Wells Fargo HL Social

• C

  Cindy H
  3

  Longest wait ever just to make a straight deposit. They are really nice here, which is great but many of us are running to the bank on our lunch break or on a time crunch. I do not see why someone who is making a straight deposit with no other transactions has to was 20 mins! It would be so very smart to open a deposit only line.

  Response from the owner

  Thanks so much for your feedback, Cindy. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• R

  Robert Guild
  1

  Worst customer service center, Online for 35 min. Bankers are not knowledgeable about proper banking procedures.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• S

  Satoshi Nakamoto
  5

  Recently closed out account with US Bank down the street, absolutely worst Bank experience I ever had after 5 years I had enough. I walked into this location and was assisted by Monica within 1 minute of being there, I spoke to her about my situation and she was quick to bring up different options available, she took time to explain all of the different Accounts and Services they offer. Monica is certainly the MOST persistent Employee I have ever seen and this bank is VERY lucky to have a employee like her. It was easy to decide Wells Fargo Bank is the correct choice for me. All of the Tellers are very friendly! What a relief, it appears that Wells Fargo has a lot of pride in what employees they hire and it really shows.

  Response from the owner

  Hi, Cory. It’s wonderful to see that you had such a positive experience with Monica. Thanks for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• B

  Barbara Donohoe
  5

  I have been banking at this branch for twenty five plus years and have always been happy with the customer service provided. Recently I have had a couple of occasions that I needed some things notarized and a couple of wire transfers done. On both visits I dealt with Kevin Vasquez and I must say he went above and beyond to make sure all that I needed to take care of was accomplished in a timely and efficient manner. His customer service was impeccable. I don’t usually take the time to do reviews but I was so impressed with him that I felt compelled to write a review. Thank you Kevin you made a very stressful situation so much easier. You rock!

• N

  Nikki Abarai
  4

  Have to come here for work a lot. Employees have always been very friendly. whenever i walk in i am greeted 98% of the time unless everyone is helping someone. Only thing i will say is a very small percent of the tellers move pretty slowly when entering deposit info. I've had to wait here for a while on numerous occasions (honestly don't mind the waiting but some tellers do need to move a little bit faster) other than that the building is always clean as well as the parking lot. Overall good experience at this location

• E

  Emmy W
  5

  My husband and I bank here. We have had Romy Patel help us on numerous occasions. She is professional, always super helpful, and super friendly. She goes above and beyond. We always leave with a smile. Cant reccomend her enough.

• C

  Catherine Chambers
  1

  I went in to ask questions on a Saturday. Rafi said he would have Alex Castaneda contact that Monday. It is now Thursday and I still don’t have a call. I’ve tried calling the branch and no one answers. Horrible customer service!

  Response from the owner

  I’m sorry you continue to experience difficulties at this location, Catherine. At your convenience, send an email to [email protected] with some additional details (no account numbers), and I’ll do my best to help. Be sure to include your Google username, full name, phone number, and address. Thank you very much. -Casey, Wells Fargo HL Social

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  Radim Krucek
  5

  I like to share great experien with W.F. Bank on 17th Street in Costa Mesa. My name is Radim and I’m owner of small business, and appreciate it’s small details in customer service, which is very important to me. I went into the bank with large amounts of paper bills. I get help from Olivia and I like to say thank you for the great service, she answerd all my questions. We mast have mask on our job side, so I can tell haw not easy is have one all day long and smile to do customers with the eyes Thank you again for your service. Radim Krucek , All Star Cleaning

  Response from the owner

  Hello, Radim. It’s wonderful to see that you had such a positive experience with Olivia. We appreciate your feedback. Thank you for choosing Wells Fargo. -Nick, Wells Fargo HL Social

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  Robert Garber
  1

  Three times I’ve gone into this particular branch to get a document notarized, and each time they weren’t available for at least an hour. I don’t know where people are getting the professional comments, but it is not at this place.

  Response from the owner

  Thanks so much for your feedback, Robert. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social