Wells Fargo Bank NJ, Somerset

Wells Fargo Bank Reviews

• D

  Danny Krouse
  5

  I have been a Wells Fargo Customer for many years and this Branch has the best customer service and bankers of any branch! Answered all my questions and more! 10/10 Would Recommend

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Danny. We appreciate your feedback. -AJ, Wells Fargo HL Social

• R

  Rajan Borse
  1

  We had to wait more than 1 hr though we had an appointment. Banker were doing chit-chatting to the other customer though they know that there are many ppl waiting in the lobby. some ppl left as they were tired af waiting. Really bad experience.

  Response from the owner

  Thank you for your feedback, Rajan. I'm disappointed to learn about the long wait time and customer service issues you've experienced at this location. I hope you'll accept my apology and allow me forward this matter to the appropriate team for review. Please email me at [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• Y

  Yushi W
  5

  I stopped by this branch to notarize a few documents. Jennifer Rojas was extremely professional, friendly and helpful. She provided outstanding customer service. Thank you Jennifer.

  Response from the owner

  I'm truly happy to hear you had a great experience working with Jennifer at this location. I'll be sure to share this feedback with her and her manager. Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• E

  Emily B.
  5

  I have been coming to the Somerset location for 5 years now. Every time I walk in the door I am greeting so politely! Everyone who works here is so nice and helpful. Edy helped me today and she was very nice! I would highly recommend coming to Somerset Wells Fargo!

  Response from the owner

  It’s wonderful to see that you've had such positive experiences with our branch associates, Emily. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• N

  Nancy Ismail
  1

  I have never had such bad service at a branch location before. The notary at this branch has no idea how to do her job. She asked me to get my attorney on the phone before she could notarize a document. I did as she asked and had my attorney speak to her. She knows how difficult it is to get an attorney on the phone. Even after my attorney spoke to her and explained in detail what the document was going to be used for, she refused to notarize the document. I have been sitting at the branch for more than 30 minutes while the banker and the manager are trying to figure out what to do. This is unacceptable.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• J

  Jenel Peterson
  1

  ****(No stars) I’m forced just to help others and post this message*** Wells Fargo bank is horrible. The customers are the victims. The employees at the branch have poor customer service skills. Please bank elsewhere if you don’t want money that is unexplainably missing from your account. I’ve banked for over 6 years and it’s been a headache after the next with this bank and their employees. Do your research on the bank you want to bank with before you make your choice.

  Response from the owner

  Hi, Jenel. I’d like to learn more about your concerns. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• m

  marlen franco
  1

  Can someone somehow let us know when the atm is not working.

  Response from the owner

  Thanks for bringing this to our attention, Marlen. I truly apologize for the inconvenience and would like to forwarded your feedback about the ATM at this branch appropriately. To ensure this matter is reviewed by the appropriate teams, please email [email protected] and mention your review and Google username (no account numbers). I look forward to hearing from you. -AJ, Wells Fargo HL Social

• S

  Stephanie Marton
  1

  This is the worst Wells Fargo I have ever been to. The ATMs inside are always broken, and they still have not fixed the areas where people broke into it. Always a terrible experience every time

• A

  Arpit Patel
  1

  Worst wells fargo I have ever seen. Closed two accounts because of rude staff and very very poor customer service. Always long lines and manager dont even care and listen for customers.

• D

  Dann Seman
  1

  If this is the last branch on planet, then I would prefer to keep my money at home. Even though somebody steals it. That's fine. Atleast I dont have to see rude and worst employees at this branch.