Wells Fargo Bank Summerhill Rd, Spotswood

Wells Fargo Bank Reviews

• E

  Eric Pomerantz
  5

  I've been dealing with the stressful situation of helping my father, who is unfortunately in a nursing home, manage his finances, and EVERYBODY at this branch has been absolutely AMAZING at helping me through the process of obtaining the necessary documents, which has been incredibly strenuous. Each person here is a real pro, but I want to especially shout out Stephany Hurtado who is the epitome of customer service, professionalism, and hard work. She's gone above and beyond to assist me through mountains of paperwork, ensuring I get the documents I need, following up with corporate and the back office, plus keeping me updated. Her attention to detail and follow through are 2nd to none! The woman deserves an award for the HOURS she's put into helping me and ultimately my father. I can't thank everyone, especially Stephany, enough for their assistance during a difficult and stressful time. I am moving my business account over to this bank as a result of the stellar service. I have to say dealing with the branch in person vs corporate over the phone are different experiences. I've had good and bad experience with corporate, but at this branch always top notch and friendly service. Truly 10 stars!

  Response from the owner

  Thank you for taking the time to leave this thoughtful review, Eric. I’m glad to read you've had a wonderful experience while working with Stephany and other associates at this location. I've made sure these kind words are forwarded to the appropriate teams. Have a great day! -Jessica, Wells Fargo HL Social

• S

  Serg Z
  2

  The Air conditioning was working so that deserves a star. However, the line should not be this long unless there is a bank run. Only one teller working...

• V

  Vitaly Ivanov
  5

  Nice branch Drive through ATM works on weekends

  Response from the owner

  We appreciate your feedback, Vitaly. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• B

  Bobby Martin
  5

  The Employees are Fantastic in this Branch! I am in a wheelchair and they have always been helpful and concerned for making anything they can easier for Me!

  Response from the owner

  Hello, Bobby. I’m very happy to hear your experience with the team members at this branch has been so positive. Thank you for this feedback and have a great rest of your day! -Shannon, Wells Fargo HL Social

• K

  Kasia M
  5

  I go there 3 Time a Month ,never had any problems or issues everybody is nice .

  Response from the owner

  Thanks for taking the time to share this with us, Kasia. It’s wonderful to see that you’ve continually had a positive experience at this location. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• C

  Connie Dzergoski
  5

  The employees of this bank are so friendly and helpful to their customers. ..it's a pleasure dealing with them..and it's nice to be remembered by name

• S

  Susana Ruiz
  1

  Im not recommend this place the people never have time for us i when 3 time to open my account but their never hell me

  Response from the owner

  I'm truly sorry we haven't provided the customer experience you expect from us, Leo. To ensure I can forward your concerns to the appropriate team, please email some details about what happened to [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Janet, Wells Fargo HL Social