Wells Fargo Bank S Main St, Springville

Wells Fargo Bank Reviews

• D

  Debbie Bowman
  1

  I had loan for my house about 25 years ago through Wells Fargo it was a nightmare, I ended up doing a short sale so I didn't have a Foreclosure, It affected my credit for years, they were no help when I needed them to give me papers to prove payments made, still had to sale when I shouldn't have to.

  Response from the owner

  Thanks for taking the time to share, Debbie. I want to make sure any outstanding concerns you have are addressed. Without using account numbers, please email [email protected] with some additional details about your experience and include your Google username. I look forward to hearing from you. -Casey, Wells Fargo HL Social

• B

  Brad Frandsen
  5

  Had an appointment to do a wire transfer to another bank. When I came in I met with Danielle and she was super nice. We figured out another way that we could move the funds without costing me a bunch. I was super impressed that she was willing to help a client that way instead of being rigid. I think it's rare in banking to have someone look out for the client's interest and not the bank's. I really appreciated it!

  Response from the owner

  I’m glad to read you had such a wonderful experience at this location. I've made sure these kind words are forwarded to the appropriate teams. -Jessica, Wells Fargo HL Social

• G

  Gary Ratcliffe
  5

  I have banked here for years and have gotten to know most of the staff and on a first name basis with most of them. I actually enjoy going there. Their service is great from the top down. Doug and his team are great. Customer service has been wonderful.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Gary. It’s wonderful to see that you had such a positive experience working with Doug and his team. I will make sure this feedback is shared with this branch. Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• C

  Crystal Lund
  1

  TERRIBLE CUSTOMER SERVICE. My husband and I went in to get my name changed on my Debit Card after getting married. We met with one of the employees for over an hour to go through this procedure. She was very short and snotty with us. When I told her my social security # she rudely responded, "all SSNs are 10 digits girl." .............they are 9. After we went through ALL of this, I get my debit card back in the mail 2 weeks later with MY SAME MAIDEN NAME ON IT. SUCH A WASTE OF MY TIME!

  Response from the owner

  Hello, Crystal. I’m very sorry the customer service you received at this branch was so disappointing. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• S

  Shaniece Smith
  2

  I deposited a check because I was negative and the banker told me I wouldn't get a overdraft fee. I ended up getting one and the loan officer gave me the run around and would not refund it for me. He told me a bunch of lies just to get me off the phone and was kind of rude. I do not recommend this branch!

• S

  Sidney Luchin
  1

  HORRIBLE customer service. Never have I had a more cocky careless manager. I will not be back except to close the account we have through them. Got told he didn’t care about a payment because he’s on salary and it doesn’t effect him. Yes, because employees that don’t care about your company are the ones you want working there. What a joke!!

  Response from the owner

  Hi, Sidney. I'm disappointed to learn about your unpleasant experience at this location, and I'd like to forward your concerns to the appropriate team. Please mention your review and Google username in an email to [email protected] (no account numbers). If you can recall more details about your interaction with the team member you mentioned, please include those as well. Thanks so much for your feedback. -Nick, Wells Fargo HL Social

• S

  Summer Lovin
  1

  Worst customer service experience I've ever had. Every service member I have worked with besides the front desk dont care about me as a customer at all. They are unaccomidating and extremely rude in every possible way. Had to push them to do anything for me i wanted done. Appauling for a bank. Wells fargo is better than this. Avoid this location.

• C

  Cody Reynolds
  2

  Called at 4:56 to ask if I could do a withdrawal. I pulled into the bank at 5:01 and she refused because it was past 5. Registers still open, and about 4 different people there. Central Bank is across the street and like most banks now, closes the lobby at 5 but keeps the drivethru open til 6.

• M

  Marsha Davidson
  1

  I was with Wells Fargo for 12 years then my husband tried to log on to our account one too many times so the shut down access to our account. I spent hours on the phone trying to resolve the problem to no avail. I went into this location and no one could help me. The bigger problem is corporate, but I have also been treated poorly by the manager there. The only reason we stayed so long with them is the many locations around the country. UCCU is so much better and you are not on hold forever. They help you solve issues.

• B

  Blond Beauty
  1

  The customer service of this branch has major courtesy issues that need to be given serious attention. If they honestly can not accomidate they should be kind and apologetic, not rude and pushy. Treated poorly by even the manager. Zero respect or care for the customers who support them.