Wells Fargo Bank Ne Town Center Dr, Beaverton

Wells Fargo Bank Reviews

• P

  Phil Alfieri
  1

  I’ve never seen any business so hostile to customers! They will take 20 minutes explaining why they can’t help you! 185 th and Tannesborne is so bad, the workers are undertrained and rude. It seems their ultimate goal is to get push the customer to another branch or to set an appointment 3-4 weeks out.

  Response from the owner

  Hi there. This is not the customer experience we strive for at this branch or any branch, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• P

  Parth Bhandakkar
  1

  Wanted to get a few photocopies of personal documents (including wells fargo checking account's statement) notarized and they declined and asked me to go to fedex. I dont know if they are even legally allowed to just 'deny' notarization service without any reason whatsoever, without even looking at the documents. Fyi- I did have all originals with me!

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• G

  GaikBoon Hng
  5

  Exemplary employees makes my day. Walked in without appointment hoping to solve incorrect address for my debit and credit card issues. Zayne and Christopher set a great example of how bank managers should be. Christopher helps me to find a slot to meet up with Zayne, an hour well spent with Zayne fixing my debit + credit card 1 time send in to my correct address. Kudos to both of them for stepping up. Bank experience shines with them around.

  Response from the owner

  Thanks so much for sharing this wonderful feedback about your visit with the associates at this branch. We appreciate the kind words and hope you have a great rest of your day! -Nick, Wells Fargo HL Social

• E

  Elle R
  1

  I would give zero stars if I could. I spent a total of 4 hours in there, speaking with 2 different “representatives” to try to solve an extremely simple problem. Problem STILL unsolved. Just called (on a Tuesday DURING banking hours) to make another appointment to speak with someone in person for the THIRD time and got a message saying that bankers were unavailable. Yea, NO KIDDING! As you can see from other reviews, I am definitely not the only unsatisfied customer and will certainly not be recommending Wells Fargo to anyone. And as far as your response goes, NO THANK YOU. After sitting with 2 bank reps, Wells Fargo online (2 more hours), and Wells Fargo Mediation (2 more phone calls) and speaking with a total of 7 CLUELESS people, sending me back and forth, I do not plan on speaking with anyone else. Train your employees better.

  Response from the owner

  Thanks for bringing this to our attention, Elle. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• B

  Brent
  1

  I don't think Wells Fargo is accepting new customers. We want to open two accounts for our kids but we can't do it online or over the phone (we tried both), it has to be in a branch. They aren't accepting walk in appointments so it needs to be reserved online. The problem is that in the 7 closest branch locations to us the ONLY available opening for any of them is two months away and on a day that we aren't in town. In desperation we just drove down to a branch and were told they only have two bankers and appointment need to be made online. How can I make a reservation when there are no reservation openings? So I can't open it online, on the phone or in a branch. SERIOUSLY, what other options do I have? MY CONCLUSION: Wells Fargo is not accepting new customers. After some research there are a number of other online banking options, some even tailored for kids, that we can open for free in a few minutes.

  Response from the owner

  Hi, Brent. I'm truly sorry to see this was your experience when attempting to open accounts for your kids. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• D

  David Ortega
  3

  My personal experience with Wells Fargo bank in general has not been great. This branch in particular has decent customer service as long as you are not in a rush. As some other reviewers have said, make sure you factor in roughly a 15-20 minute wait time as you will need it if you would like to see a banker. During covid you will need to make an appointment at least a couple days in advance as they are usually booked.

  Response from the owner

  I’m sorry to see you feel this way, David. Please email me at [email protected] with your username and some details about your visit (no account numbers). I also ask that you mention your review on a Wells Fargo location. I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• P

  Passenger of time
  1

  Do not use this company called Wells fargo! They will steal your money whenever they can and deny it. This company is corrupt and offers the worst customer service possible. They do not care about their customers and will rip you off when you aren't looking. Verify your account statements and be very careful when using the this garbage company called Wells Fargo. Buyer beware.

  Response from the owner

  I'm truly sorry to learn about your experience, and I want to make sure this is thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• C

  Caiti Buckles
  5

  Brent is my banker and he is literally the best banker I have ever worked with. I worked in banking for 4 years and I have been with Wells Fargo for 7 and I have never met a more knowledgeable, considerate and helpful banker. He makes everything easy to understand and makes sure you get the best account services personalized for you. And the staff at this location is always so friendly and great!

• D

  Danny West
  5

  I have always had a great experience here. I have been working with Jonathan Nguyen for a couple of weeks now, and with fair credit, and unstable employment history, it has been a struggle to receive the consolidation loan I need now that I have graduated college, however, Jonathan has been trying so hard to make it happen for me. He has helped me through the process, and been patient with me. I couldn't find anyway to contact Wells Fargo through their website, but I wanted to make it known that he is an outstanding representative for this company.

• M

  MexxFamm
  1

  I went to close my account with a manager present because I'm leaving the country. She said all good and the manager said your set and she cut my card up in front me and said I can go it's closed. I got hit with charges that shouldn't have gone through I've legit talked to 8 people for 3 months I've filed claims and nothing. This bank sucks it's the worst way to represent yourself a dumb manager and dumb teller. Their customer service sucks! Never once was I rude to any of them even when I could have. They have yet to close my account. I've been on hold for 1hr now. Now I'm rude.