Wells Fargo Bank University Dr, Huntsville

Wells Fargo Bank Reviews

• D

  David Belcher
  1

  This bank has no Customer service experience whatsoever. It has the worst call center in the nation. I was transferred 3 different times and still.got no definitive answer to my question. The branch office was just as bad I have been trying to close my late Mother's account because I am the beneficiary. I have nothing but a run around. ABSOLUTELY DO NOT BANK.WITH.WELLS FARG. THEY LET YOU PUT MONEY, BUT MAKE IT NEAR IMPOSSIBLE DO GET IT OUT!

  Response from the owner

  Hi there. Please accept my condolences for the loss of your mother. I'm truly sorry to read you were made to feel this way when visiting this branch to discuss your financial needs. I want you to know we take this sort of situation very seriously, and I would like to take responsibility for making sure this is thoroughly reviewed and addressed by a dedicated specialist. To get started, mention your review, any additional details about your visit to aid our review, and your Google username in an email to [email protected] (no account numbers). I appreciate you sharing this with us and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• M

  Mckenzie Worley
  5

  Candice smiley helped me after being super busy and helped me with a deceased family members account that took close to an hour. She was great, professional, patient and helped me to her fullest ability and more! Thanks!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Mckenzie. It’s wonderful to see that you’ve had such a positive experience with Candice. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• C

  Christine Cason
  5

  I opened a new account and I am very pleased with the service that I received. I was very happy with the service from Shenika. She was so friendly and professional as was the entire staff.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Christine. It’s wonderful to see that you’ve had such a positive experience with Shenika. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• T

  Tammy H
  5

  I went in to set up an account and fortunately there was a banker available, they said often you have to have an appointment to do such things as setting up accounts. I was set up with the by far the sweetest lady who could have helped me, her name was Faith. I had some special requirements and requests and she totally met my every need with her professional knowledge in banking and has the most amazing personality ever. When I left that day I felt like I gained a friend and all the faith I needed to take care of things! I am glad I chose Wells Fargo to help me with my financial needs! Great facility!

  Response from the owner

  I appreciate you taking the time to share this with us, Tammy. It’s wonderful to see that you’ve had an excellent experience with working with our team members at this location. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• A

  Adrienne M
  1

  By far the SLOWEST Wells Fargo in the city! Maybe even the state! Makes me dread having to do any bank business! I’ll drive all the way to Jones Valley for speedy transactions && customer service!

  Response from the owner

  Thanks for bringing this to our attention, Adrienne. I’ll do my best to ensure this feedback is reviewed and addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• R

  Rip Fuzz
  5

  My favorite Wells Fargo. Over the years whenever I've had questions or needed help with something they've always been incredibly helpful and welcoming. There are some truly wonderful people at this location. <3

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive. We appreciate your feedback. -AJ, Wells Fargo HL Social

• C

  Chris Day
  5

  Easy location to get in and out of and the banking staff here is always extremely polite and will go out of their way to assist you with anything you may need. Wells Fargo has gotten some bad press in the past but they corrected the mistakes/shortcomings and with all the added features and benefits they offer they simply cannot be matched. Thank you Wells Fargo for being my bank of choice.

  Response from the owner

  I'm glad to see you enjoy visiting this location, Chris. Thank you so much for the kind review and have a great rest of your day! -Liz, Wells Fargo HL Social

• D

  Domonique Perkins
  1

  Not very helpful. Don’t waste your time visiting this branch. It would be nice to have someone that actually wants to help. Then again maybe I went in to close to closing and they were ready to go. I’ll keep my business with Navy Federal.

  Response from the owner

  I appreciate you taking the time to share your feedback on this location, Domonique. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll do my best to ensure any outstanding concerns you have are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• V

  Virginia Geoffrion
  5

  It was kind of a blessing that the banker that I dealt with, is someone who I know from a different bank branch. Faith is such an amazing person and such a good friend.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Virginia. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• y

  youknowit158
  1

  The merchant service person their name Alex had told my wife and I that if we sign up with him and for some reason if I business ever goes "out of business" we can get out of the multi-year contract because the business will be closed and we wouldn't need Business Services. We'll come to find out that's not true! He put my wife's SSN instead of our businesses in number in the paperwork, therefore we can't get out of the contract even though our business has gone under, the only way to get out of the contract is for my wife's SSN to no longer be around which means she has to die. So thank you Alex, for showing me the low morals that it seems like Wells Fargo has towards start-up small businesses. not only has our small business failed but now we continue to owe money on Business Services for the next couple years. Do not use Wells Fargo when you're deciding to open a small business because of kind of dirty Shady business practice, because at the end of the day they don't care about your business they care about whatever money they can put in their own pockets... fun side note once I called and asked about this information he has refused to call me back or answer his phone which made it so I had to call First Data and get the answers that I have been screwed over.