Regions Bank Old Monrovia Rd, Huntsville

Regions Bank Reviews

• C

  Chris Moore
  5

  Went in to get a money transfer for the first time ever. Only had to wait a couple of minutes for service. The whole process was explained to me and completed in a matter of minutes! Great services from Mimi!!

  Response from the owner

  We love hearing about great customer service experiences like this! Thanks for sharing! -Trish

• a

  alicia lashea
  1

  I’ve been a loyal customer for 10 years I don’t appreciate the way the manager named Heather made me feel today and thinking about taking my banking needs somewhere else . I was walking out of the bank with 3 money orders and the wind blew them all out of my hand and they went flying away and I went back inside to talk to a teller about stopping payment on one of those that I didn’t find . The teller was a little confused bout which steps to take and stepped into her office to ask for help . I was standing outside her office while he was trying to find out what to do and I could tell she was was annoyed with both of us for interrupting whatever she had going on with some other people that worked there and she told me I needed to go check my car again and I knew it wasn’t in my car because I never made it to my car . So I continued to stand outside her office to hear what was going on and she proceeded to get annoyed with me for standing outside her office and told me to go have a seat . I have a right to stand wherever I want in the lobby . Just because she was annoyed doesn’t mean she can treat me any kind of way . If she didn’t want to be bothered she could’ve closed the door to her office . She did not show any compassion for me today and I could tell she was annoyed with the teller too .

  Response from the owner

  We'd like to apologize for any trouble you have had, Alicia! Our team would like to have these details documented. Please send us an email with your phone number to [email protected]. We'll make sure to get in touch. -Ana

• T

  Turner Richardson
  5

  Came in with lots of questions about opening my first credit card and I was somewhat nervous about it, Rachel was a huge help and such a sweetheart, she put my mind at ease and provided an abundance of help and options to suit my needs. 10/10 recommend, will definitely be coming back.

  Response from the owner

  Customer service is one of our main priorities! We're glad to hear that Rachel could help! We hope you have an amazing day. -Ana

• D

  Delfa Varela
  1

  So far nothing has changed with this bank . Thief no bank is charging check cashing fees during pandemic but... yes they do charge and the workers attitude is so poor This bank bank should be ranked 0 Also I have a really bad experience back in 2010 when they first came to florida

  Response from the owner

  We're sorry to hear that this is your impression of us. Our team would like to chat with you to have this information documented. Please send us an email with your phone number to: [email protected]. We'll make sure to contact you. -Ana

• S

  Seville Briggs
  1

  Horrible customer service . I see now they have a 2 stars . Their Tellers are not helpful at all . Rachel didn’t offer any type of other solutions . When u go in the bank people standing around. Took someone 5 minutes to get to me I was the only one there . They didn’t acknowledge me there until I spoken up . I will be closing my account with regions . Worst bank ever

  Response from the owner

  Hello, Seville. This certainly isn’t the customer service we want you to expect from us, and we are so sorry for the treatment and wait time you had to endure. We’ve made certain to forward your experience to the appropriate teams and if you’d like to share more please email us at [email protected]. We’ll be glad to respond as soon as we can. - Hector

• Z

  Zac Biddle
  1

  I will never apply for a loan with Regions again. I was told there was a 2.25% APR for 60 months available for Auto Loans with approved credit before I applied. Once I applied was told it was 3.34%. The 2.24% was only available for 36 months. My credit score is 797 and I was already getting a 2.79 for 60 months elsewhere. The loan officer Deandrea Guy was either unknoledgeable or lied to me to pull my credit. Never got an apology or explanation as to why it was so much higher after she saw that I qualified for the best rates available. I ended up going with Bank of America at 2.29% on 60 months. These practices or lack of knowledge will never lead me to Regions again. I will be closing my accounts soon and moving my money elsewhere.

• l

  lyndria cooper
  1

  They closed my account without a real reason and taking forever to send my funds back to me. They tell me it will come and they don’t know how long it will take. It’s been over 2 months since my account was closed and yet to receive MY MONEY.. i will never bank with them again and i have told my family members to leave them.

• M

  Marketa Staten
  3

  Because I don't have an account with them they charged me $20.00 to cash a check from one of their account holders. Shame!

• J

  Joan Hdez
  5

  The person who served us was very friendly. They also gave me my card. So much that I needed it.