Wells Fargo Bank Glades Rd, Boca Raton

Wells Fargo Bank Reviews

• B

  Blanca Castro
  1

  I came into the branch, the only people working were the tellers. There were 3 employees standing talking about life. I could hear their entire conversation. I asked to open a safe deposit box and they told me it's by appointment only because they are very busy. Lol! I explained to them that there were no other clients and they didn't seem busy if they were just standing. They refused. Awful! I would not recommend going to this location.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Nick, Wells Fargo HL Social

• M

  Mercedes Sethi
  1

  Horrible branch!!! I first called the bank directly to see if someone could transfer me to someone who can help preapprove for a mortgage, after being on hold for so long I decided to go into the store and the lady was so rude. She couldn’t provide me with a direct line or a business card with a phone number that I can contact someone on. This is ridiculous there was only one banker in the whole bank there was no staff there are no wonder know what could answer the phone

  Response from the owner

  I'm very sorry to learn about your experience over the phone, Mercedes. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Please also include the reason you called so I can try to assist with that as well. Thanks so much. -Nick, Wells Fargo HL Social

• W

  Wilson McGregor
  1

  Drive thru personnel are always quick and professional, however the lobby personnel have the worst customer service. If you ask a Wells Fargo employee in the lobby for help -- even the 'managers' -- they'll tell you to make an appointment (even though they're just sitting around doing nothing, chatting with each other, or playing on their cell phones). The 'greeters' have no value and are very unhelpful. On several occasions I've needed help from Tara, but she is completely useless and never follows up on anything you ask her to do.

  Response from the owner

  Hi there. Although I am glad you appreciate the convenience of our drive-up servicing, this overall branch feedback is not the kind of experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• A

  Ana K
  5

  I had an appointment with personal banker Daniel. When I arrive, he was ready to assist me. He was very polite and professional and helped me to open an account. He was following up with me week later if I have any questions with new account which impressed me. The best customer service ever. Highly recommend!

• S

  Samy Abdel m
  5

  Was the easiest ever I managed to open an account with Daniel In less than half an hour and he was very helpful as well as all the other nice people who work there...I highly recommend this location...much better than sandalfoot plaza

  Response from the owner

  I'm truly glad to read your review, Samy, and I appreciate you taking the time to share your experience with Daniel. Thanks for choosing Wells Fargo and have a great day! -Nick, Wells Fargo HL Social

• T

  Tanner Passey
  5

  Wow this was the best banking experience I’ve ever had. I had an absolute mess of a problem with a stop payment on a cashiers check and I am EXTREMELY grateful for Daveyon, he was very helpful and made the entire process as smooth as it could have been. Everybody there was the Ateam. Roisin, Andre and Rebecca thank you very much! Keep it up and give these peeps a raise.

• J

  Jeffery Malin
  3

  Not a fan of all the controversy that happened with Wells Fargo over the past couple of years, they are not looking out for your best interest. This location is convenient though.

  Response from the owner

  We appreciate your feedback, Jeffery. If you’d like to discuss any concerns in further detail, please send an email to [email protected] and mention your review and Google username (no account numbers). -Nick, Wells Fargo HL Social

• J

  Jonathan Perez
  3

  Unfortunately this branch is short staffed so there are long waits.

  Response from the owner

  Thanks for your feedback on this location, Jonathan. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Nick, Wells Fargo HL Social

• J

  Josh Hill
  5

  New great and friendly faces. Love this Wells Fargo!

  Response from the owner

  I’m glad to read you receive great customer service. Thanks for the feedback. -Shaun, Wells Fargo HL Social

• s

  sun shine
  1

  2nd time I tried to go to this bank and a homeless guy is sleeping by the atm. Guess I won't be banking at this bank.