Wells Fargo Bank Johnson Ave, Hackensack

Wells Fargo Bank Reviews

• S

  Sofia Benavides
  1

  Worst customer service in this branch. Branch website informs that you do not require to schedule an appointment to see a banker. It seems they take their lunch all the same time; so unfortunately if you work in any type of industry and try to run errands during your lunch time, here you won’t be able to accomplish much since they can’t accommodate their customers. The manager Regina Moore, was not much a leader, as she was not sensitive to the circumstance. She was laughing with a colleague unfortunately to eye sight making in seem as they were in a casual conversation when as costumer your feeling frustrated to get help. I understand we all need a break and lunch but shall be run in a different way being mindful to accommodate costumers during those hours in particular or clarifying the need of appointments.

  Response from the owner

  Thank you for your detailed review, Sofia. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• P

  Paul Cohen
  4

  Definitely one of the friendlier Wells Fargo Banks I've been too.

  Response from the owner

  Thank you for choosing Wells Fargo. We appreciate your business and you for taking the time to share this feedback. -Shaun, Wells Fargo HL Social

• C

  CeeJay Rebeta
  2

  The associate who helped me with a wire transfer was very helpful, but over 4 hours after, they still didn't process it until I called them to ask what was holding things up. Their delay prevented me from closing on our first home. Don't trust this bank with time sensitive transactions.

  Response from the owner

  Hello, CeeJay. I'm very sorry to learn about your experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• a

  anthony dallas
  1

  Worst drive through ever at a bank. Paid my outstanding credit card debt early cause the drive through process is the slowest, unimproved process of this age. Please save yourself the hour each time you need to access the drive through and go to a different bank....

  Response from the owner

  Hi, Anthony. I'm truly sorry you continue to experience long wait times at the drive-thru. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• H

  Huseyn H.
  5

  I have been a Wells Fargo customer since 2015 and would like to express my sincere thanks to the Fairmount Branch at Hackensack, New Jersey. Especially to Mr. Anthony Franco who has been extremely supportive, always punctual and friendly all the time since 2015. He is one of those bankers who will put on table all the available options and help you choose the best one. Thank you very much for provided service.

  Response from the owner

  It’s wonderful to see that you've had such positive experiences with Anthony. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• J

  J Almeida
  3

  I come here from time to time for simple things. Sometimes the personal tellers come on very strong and pushy. Other times the tellers disregard simple requests if you're not a current customer. The lighting seems a bit dim at times and their front entrance (where the atm is) is a bit bland and could use updating. However, very ample parking space which is becoming more of a commodity in retail banking.

  Response from the owner

  Thanks for your feedback, Jhonny. Could you tell me more about your teller experiences in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your concerns are reviewed by the appropriate team. -Janet, Wells Fargo HL Social

• z

  zeinu kedir
  1

  Had bad experience service with Isamar Rodriguez at this location. wish somebody slap you in the face. Not recommended to anyone to go to this branch. She make simple things complicated and make me to wait an hour in line which I have not seen in chase or other banks.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• P

  Priyal Patel
  1

  Service is very slow, takes about 30 minutes to a do a deposit. I was the only customer inside and 3 other tellers were just roaming around. Customer service is garbage, go to another branch or bank

  Response from the owner

  Hi, Priyal. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your customer service and wait time concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• S

  Sarah Winkle
  2

  Great staff but no privacy. The next lady in line was literally standing so close I could take a step back. The manager shouldn’t let that happen. The line should back up farther from the counter.

• H

  Hannah MH
  1

  The service is extremely slow, and they ignore customers! I have sent three emails, but have never gotten any reply back. I have called more than five times, and the person who answers says my banker will call me back, but I have never received any calls back! Ridiculous! You could never reach them via email or phone!!!