Wells Fargo Bank Lancaster Dr, Salem

Wells Fargo Bank Reviews

• J

  Jeffery Stephen
  1

  Worst bank ever. Woke, broke, choke, and joke. No hours. Branches closing everywhere. Hours listed online, then you get there and they’re closed. Only reason I’m still here, my landlord won’t switch to anywhere else. Wells Fargo is weak. They suck. Already moved my personal banking elsewhere. Only leave my account open for rent transfers. That’s it.

• J

  J. P.
  1

  Currently standing outside in the rain with 14 other people to receive service. I've never seen a bank with a line outside. Crazy. They've been bad for a long time. Change banks folks!

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Nick, Wells Fargo HL Social

• M

  Michael Adjustor LoGiudice
  3

  Always a line. Even after the COVID restrictions are stopped. This branch honestly feels like it is always under-staffed. 5 windows and only 2 tellers and nobody in banking services. The employees do seem pleasant and I would give them a 5 star. So this 3 star review is more for corporate and management. I also realize that it is difficult staffing any business post-COVID. But if you want to continue banking with our business. You had better make some improvements at this location. Because the Credit Union around the corner has far better service and rarely a line.

  Response from the owner

  I understand how this would be frustrating, and I want to make sure any concerns you have are addressed. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• S

  Savannah
  1

  This Wells Fargo is consistently the slowest Wells Fargo I’ve ever been to. Covid or not, it’s taken me 1-2 hours in line every visit I’ve had. There’s 3-4 works but only 1 teller working the front. She does her best but can only do so much with lines out the door. I dread having to go to the bank because of this establishment.

  Response from the owner

  This is valuable feedback, Savannah. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• m

  megan w
  1

  This place is slow as molasses. I've never waited less than twenty minutes. Straight from their own lips: "35 minutes to an hour is an acceptable wait time." So much for customer service.

  Response from the owner

  I'm truly sorry you experienced a long wait at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• K

  Kolby Sosa
  5

  Just wanted to come forward and spread some positivity after seeing a rude customer in this location who claims to be making a complaint. The employee handled a nasty guest promptly and professionally. Always quick as they can be and lovely staff to me and the company I work for. If you’re a guest reading this. Be nice and understanding. Spread more love than you do hate. Thank you.

  Response from the owner

  I’m glad to hear your experience with us has been positive, Kolby. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• M

  Modesto Chavez
  1

  I was waiting for more than 30 minutes for assistance I decided to go to another branch never again back to this branch 👎👎👎👎👎

  Response from the owner

  Thanks for bringing this to our attention, Modesto. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• B

  Bryan Monson
  1

  Me: I can't come in, I just need to get my credit card checked. WF: You need to schedule an appointment to then come in and talk to banker. Me: I just said I can't come in, can't banker come to microphone? (There's nobody in line.) WF: If you schedule an appointment, you can talk with banker inside. 5 minutes later...no difference, no logic, nor understanding. Could have been resolved in that 5 minutes.

  Response from the owner

  I apologize for any frustration, Bryan. To ensure I can forward your feedback appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• Z

  Zac Hasa
  1

  Omg over 12 people working there only 2 helping customers its took me 45 minutes to deposit my check unbelievable worst wells fargo ever I wish the owner see the comments and take care about what's going on and it's not the first time always like that thank you .

  Response from the owner

  Thanks for your feedback on this location, Zac. I'm very sorry we didn't meet your expectations this time, and I'd like to look into what happened. Please tell me more about your visit in an email to [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to the chance to assist. -Nick, Wells Fargo HL Social

• L

  Leticia A Martinez
  1

  When I was at Welsfargo yesterday on 12/28/2020 I was in line outside in the cold along with other customers, when a lady just walked in no !!!! she was not an employee. After she walked in the man behind me also walked in. They attended them right away. I told the lady in front of the line two just walk in like they did. They told her to stay in line. Selective customer service!!!!

  Response from the owner

  Hi, Leticia. Your review caught my attention, and I will have the appropriate team look into what happened. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Nick, Wells Fargo HL Social