Wells Fargo Bank Topanga Canyon Blvd, Woodland Hills

Wells Fargo Bank Reviews

• M

  Mehron Javani
  5

  This location is always so helpful and so friendly. They are always willing to assist you with any needs. The office is well light and very accessible. There is now than enough parking and multiple ways to enter and exit the lot.

  Response from the owner

  Thanks for taking the time to share this with us, Mehron. It’s wonderful to see that you’ve continually had a positive experience at this location. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• M

  Mikael Karlsson
  1

  Their branch manager Nicholas Cardona needs a performance review from corporate. As a Wells Fargo customer of 22 years, my interaction with him will be the single reason why I’m moving my accounts. I walked into to his branch and there were about 12-15 employees there. No customers. He approaches saying I have to have an appointment to speak to a banker about opening a new account. Why, I asked. There are no customers here, and you seem to have a large team just standing around, so you are not short staffed. No one is wearing masks, so it cannot be due to Covid. If it’s policy, then the policy is flawed and he should not hide behind it. Policy should never be an excuse to provide basic customer services and conduct your core business, in this case opening a new bank account.

  Response from the owner

  Your review concerns me, Mikael, and I’d like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Casey, Wells Fargo HL Social

• m

  maral rahmani
  1

  The worst high level employees ever. I used to receive my wire transfers within 3 days. but now it's been 2 weeks that Mrs. Mitra Katz has contacted me to go to the branch to sign the ofac letter. I still haven't received my money. I went to the branch 3 times to follow up this amazing person haven't even tried to say hi to me and she kept ignoring me. I'm just surprised how she got to a high position where she is. I'm 100% sure that she forgot to send my signed letter to ofac on-time and that's the reason they haven't released my money yet. The funny thing is that she said to one of her co workers that she's sent it out but she thinks that I have the original form. How is that even possible that I have the original copy, and she sent it out? Anyways if I don't receive my money and it goes back to its origin I have to file a claim to BBB.

  Response from the owner

  I'm disappointed to learn about your experience with this branch associate at this location. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. I'd like to forward these concerns to the appropriate teams for further review. Please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your Google username and review as well (no account numbers). Thank you for your feedback and I look forward to hearing from you. -Nick, Wells Fargo HL Social

• D

  Danial Safvat
  1

  Awful people. Nicoholas Cardona(branch manager) had me wait there 1.5 hours on Apr 26th, just to tell me I should “go home and make an appointment) I asked why no one said anything about 2 hours ago? He said “I’m understaffed” . He made no apologies at all, extremely rude and frustrating

  Response from the owner

  I understand your time is valuable, Danial, and I sincerely apologize for the inconvenience. To ensure your feedback is forwarded appropriately, please send an email to [email protected] with some additional details about your visit (no account numbers). Be sure to include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• B

  Big John
  2

  Just went I'm there. The young man that helped me was slouched in his chair like he was at home on the sofa about to fall asleep. He is definitely doing the bare minimum. There were plenty of bankers and a supervisor in the location. They must be all related. Since covid happen I gave up on service being professional. I'm just looking for polite and I didn't even get that.

  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• P

  Pari Esfandiari
  1

  This branch do not deserve even one star, The staff are incompetent. Even depositing a check is problematic for them. God forbidden if you ask something about business or retirement account. They have to call the main office to ask direction. They are not informed enough to be able to explain the request and instead of apologizing for their ignorance and for wasting your time, they argue to justify their incompetence. No wonder that businesses are switching to Robots, they would do better job than this lot.

  Response from the owner

  I appreciate your feedback, Pari. This is not the customer experience we strive for, and I hope you’ll accept my sincere apology for what happened. Please email me with your Google username at [email protected], and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• J

  Jennifer A
  1

  I just left there, waited inline for a while which I don't mind. But the brunette banker woman with pink floral dress gave me a nasty glare and acted like I was going to rob the bank or something. She waited until I was done which was only 2 min. She said goodbye in a very snooty, b!tchy arrogant attitude. I've been keeping my money at wells Fargo for almost 2 decades. I think it's time to withdraw all my money from these snooty good for nothing assh#les. Thanks for helping me making that decision flower woman. I will withraw all my money and never bank with Wellsfargo again!!

• B

  Brynne Heatley
  1

  I would give this place zero stars if I could. They wouldn't let me deposit a check that had been slightly damaged by the postal service. I said "Why not? You can still clearly read all the information." she laughed and said "I mean, I can see through it." So I went home and did it myself via mobile deposit. Boom.

• B

  Briana Coleman
  1

  This bank is terrible ! They don't know how to communicate with each other nor customers! Today sherry has officially made me close my account and I just never want to see this bank again! Advice to this location "get it together!"

• K

  KouroSh ArJmaNd
  5

  I like here.I am new immigrant and each time I go there with tons of question, and they reply correctly with respect... I love this branch and all of the staff,all of them are helpful Kambiz ,Nadia... all of them are kind This is my favorite branch