Wells Fargo Bank 50th St, Lubbock

Wells Fargo Bank Reviews

• Y

  Yvette Lucero
  1

  We had pulled in and send our information in 5 minutes later the lady came on asking what we needed we had let her know and we proceed to wait 20 minutes when we finally got what we needed. The costumer service was not it , they were very unfriendly and unprofessional and the wait was just too long. Definitely needs help with time management.

  Response from the owner

  I'm sorry to see that we haven't met your expectations at this location, Yvette. If you'd like to discuss any specific concerns with a dedicated specialist, please share some more details in an email to [email protected]. Be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• l

  liz simms
  5

  I love Wells Fargo they will absolutely enter a boxing match for any disgruntled charges to your account and have a pitbull attitude till the end.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Liz. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• B

  Bryce Roach
  3

  The service is great and professional, unfortunately the wait time so long. Waited over an hour after my appointment time.

  Response from the owner

  I'm very pleased to hear our associates at this branch were professional and helpful, Bryce. You shouldn't have had to wait so long for assistance, however, and I hope you'll accept my apology. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much for your feedback. -Nick, Wells Fargo HL Social

• R

  Radavion Newsom
  1

  Your flying of my American flag is a disgrace! It is horribly torn and ratty. PLEASE educate yourself on how to properly fly the American flag or don't fly it. I have asked the manager to fix this and it continues to happen. You are insulting MY flag, MY country and everyone that has ever defended it with their life. Thank you

• J

  Jon Smith
  1

  Only bank I’ve ever heard of that won’t allow a person to deposit cash into someone else’s account, “to protect their customer.” Protect them? From what? Having a higher balance? More like to protect and ensure the bank is that much closer to charging overdraft fees. Craziest load of junk I’ve ever heard!

  Response from the owner

  Hi, Jon. I'm sorry your request to deposit cash turned into such a frustrating experience. To ensure I can thoroughly review what happened, please email [email protected] with more details about your visit, and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

• E

  Eve Garcia
  1

  Commercial Lane is always so so SLOW! Why it takes them about 10-15 minutes per vehicle is a mystery! So either the person working the lane needs to be replaced or retrained and open up 2 commercial lane with a well trained person working the second lane. People who need to get back to work are in a hurry and lobby lanes usually take forever as well! Please be quicker!

  Response from the owner

  Hi, Eve. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• D

  Dale Sanders
  1

  My last two on-site visits to WF have been poor experiences. Today, I was turned away at the drive through at the location on 50th and Quaker at 5p. I drove down the street to a City Bank and was able to get a check cashed. At one time, we have mortgage, cars, LOC, savings and two checking accounts at WF. We’ve moved almost all of them elsewhere and probably going to close the rest out soon. It’s a shame, too. It used to be a good place to bank.

  Response from the owner

  I'm sorry to see this, Dale. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Janet, Wells Fargo HL Social

• T

  Tracie T
  1

  Just open your eyes. Charged just to call your bank. Charged to see print up. Charge, charge, charge... Oh and good luck getting your money and closing your account. You know the old saying...you can tell a persons true nature when you get into a huge fight or try to leave them. Same as banks. Coming into the relationship it always looks pretty. Heck just throw 100 dollars in for 2 months then call about it, then go up to talk, ask for print up, then say you want to close your account. Make sure you call and ask questions on 24 hr phone service.. better for you to try it. I hate you to invest in this bank and later say I was right.

• F

  Fee0889
  2

  Commercial lane is usually super slow and I don’t usually have that problem at any other branch. Some days it’s quick though, I guess it’s an issue with one particular person or process I feel like it could be improved. It’s a drag and one of my least favorite parts of my job.

  Response from the owner

  I'm truly sorry you continue to experience long wait times at our drive-up window. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Cory, Wells Fargo HL Social

• J

  Julie Torres
  1

  Holly Townsly is very rude and unhelpful. It would be a good idea to teach her some manners and how to be a better human being. She must be the reason this bank has such a low review rating

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates, Julie. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social