Wells Fargo Bank W State St, Hurricane

Wells Fargo Bank Reviews

• P

  Porter Barlow
  1

  I have tried multiple times to talk to someone about my auto account. I paid off my loan on Feb. 1, 2022. A payment was due that same day. Wells Fargo attempted to withdraw a payment from another bank twice after my payment was made causing an overdraft at my other bank. On February 8th I get a notice that I am late on my payment. I just get a run-around and it keeps sending me to the automated system and will not recognize my SS# or account number. States that those numbers are not in the system. I have a reciept that it was paid. I was told by the teller that I also had money coming back because the check was more than the payoff because my monthy payments had been made on time. She counldn't reimburse me because it was an auto loan. HELLO, anybody home?

  Response from the owner

  I'm sorry to read your review, Porter, and I'd like to assist you with your payment concerns. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with your Google username. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• C

  Cindy Charlton-Matejka
  5

  There when our family needed them. We were desperate to find a notary on the closing of our house in another state. The branch manager, Kirsten was amazingly helpful! We were very blessed!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Cindy. It’s wonderful to see that you’ve had such a positive experience with Kirsten. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• N

  Nate Hadley
  1

  Every time I go in to get help, there is not enough people to help me. I just went in there today to do a couple wires, and they said they have to go to lunch and so there's no one that can help. They either need a hire more people, or have people that are a little more customer service oriented to take care of their clients.

  Response from the owner

  Hello, Nate. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• J

  Jon Kotwicki
  1

  They take the time to explain why they "don't have the time" to accommodate a wire or other banking the same day. If they spent less time making excuses and more time working they would be able to accomplish a lot more and accommodate simple requests from their customers.

  Response from the owner

  Thank you for your detailed review, Jon. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• P

  PATRICIA LEBARON
  1

  I'm so very sorry to have this experience with Wells Fargo. Someone made many charges for $485 to my account and this has caused me many situations. This bank will not acknowledge that this charge was made thousands of miles from where I live. They did not catch it and now have refused to reimburse it. I'm very disappointed in Wells Fargo and after being a very long time customer I will take the advice of so many and move to a bank that values their customers and actually protects their money. I hope this money they stole from my account is worth their becoming a thief. Anyone involved in this is a part of the illegalities they commit. I'm very sad with them. This money Wells Fargo stole from my account is not a drop in the bucket to them, but sets my life and my business in turmoil. I hope Karma is worth it Wells Fargo. I will, this time proceed legally.

  Response from the owner

  Hi, Patricia. We take this issue seriously and appreciate you bringing it to our attention. To ensure I can ask the appropriate team to look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• D

  DIANE STILL
  3

  I always have a nice experience when I come inside. Only one time I felt put out by a Personal Banker . She did not want to help me that much . She said she was the only one there that day. That she did not have time. While I was there only a few people came in and they went to the tellers. Then she said she would check things out for me later and give me a call back. I never received a call back from her. So I was very disappointed. I may change banks over this.

• R

  RS 125
  2

  Not a good bank service it always bad and charge huge fees$$$$$ shady reputation

  Response from the owner

  I’d like to know what makes you say this. At your convenience, send an email to [email protected] with some additional details about your experience (no account numbers), and I’ll do my best to ensure your concerns are addressed. Please include your Google username, and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Casey, Wells Fargo HL Social

• S

  Shem Stubbs
  5

  Great customer service ask for David

  Response from the owner

  Thanks for saying so! Have a great day. -Casey, Wells Fargo HL Social

• v

  vicki cudneys
  1

  Slow service, don’t ever answer the phone.

  Response from the owner

  This is valuable feedback, Vicki. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• R

  Roger Parker
  2

  Nothing against the Wells Fargo in Hurricane,Utah it is just this bank has questionable business tactics and fees