Wells Fargo Bank Main St, Austin

Wells Fargo Bank Reviews

• T

  Tiff Larsen
  1

  WELLS FARGO WOULDNT HELP YOU WITH A GLASS OF WATER IF YOU WERE DYING OF THIRST.I HAVE BANKED THERE SINCE THE 70'S,,YET RIGHT NOW TODAY THEY WILL DO NOTHING TO HELP ME IN SOME SITUATIONS FOR A LOAN.NOT THE FIRST LOAN,THE 3RD,WHICH ALL WERE PAID OFF EARLY.NOW I HAVE TO GIVE MY FIRST BORN,ALL MY BLOOD N STILL CAN'T GET ONE.THEY LET A BOGUS CHECK GO THRU MY ACCT. WHICH THEY THEN CLEARED OUT ALL THE MONEY,WELLS FARGO WOULDN'T LIFT A FINGER TO HELP,I WAS TOLD'MY PROBLEM'. THOUGHT THEY HAD SECURE STEPS AGAINST FRAUD LIKE THAR,BUT YOUR NOT EVEN COVERED THAT WAY.SO LONG WF N GOOD RIDDANCE.

  Response from the owner

  Thanks for taking the time to leave us feedback. I am disappointed to read about what happened, and I'd like you to know this is not the customer experience we strive for. Please allow me the chance to make sure the appropriate team addresses your concerns. Please mention your review and Google username as well as any additional details in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• n

  niki mays
  5

  I'm seeing some negative reviews about this branch so I thought I'd shed some light! I have always had a good/satisfactory visit here, whether I use the drive through or the lobby services! They're always professional, prompt, and friendly! I have seen them be kind and patient with the elderly, and accommodate language differences. Joe and Sondra are just two of my favorite friendly faces there. Hope this helps someone, thanks WF peeps for being awesome at what you do, and helping me find answers when I need them!

• B

  Brandee Garness
  1

  Lobby is closed, despite hours on door and posted in google. You have to make an appointment to see a banker. Drive thru is backed up to the street in all lanes.

  Response from the owner

  Hi there. I apologize for the frustration this has caused. As an essential business, we strive to remain open where we can to serve you, while continuing to prioritize the safety of our customers and employees. We are actively taking precautions including reduced lobby access with social distancing measures, and you may need to make an appointment to meet with a banker at some locations. Please visit https://update.wf.com/coronavirus/faq/ for more information. Thanks for your feedback and understanding. -Janet, Wells Fargo HL Social

• H

  Hugh Simon
  1

  Could not answer simple questions about a loan. Poor customer service would give a negative rating if possible.

  Response from the owner

  Hello, Hugh. I’m sorry you didn’t get the help you needed at this branch. Please tell me more about your experience in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• A

  Andrian Rodriguez
  1

  Even though it got difficult they don't know how to help an customer worst bank experience in my life

• D

  Diane Froehlich
  1

  They don't know how to do their right.