Wells Fargo Bank N Main St, Roswell

Wells Fargo Bank Reviews

• A

  Arlene Veitch
  5

  The Wells Fargo tellers have always been very courteous and helpful. At peak times there may be a short wait, but most of the time there are only a person or two in front of me, so I get taken care of in a few minutes. When I've needed to talk with a banker my needs were take care of quickly, or I have scheduled a time, so they were able to give me the time needed to address my issue.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Arlene. We appreciate your feedback. -AJ, Wells Fargo HL Social

• C

  Cyndi N
  5

  I am always happy with the service I receive at this branch. Samuel Hernandez treated me with the respect that I feel I should get, being a customer since 1999. He solved my problem fast and efficiently. I suggest everyone go to the North branch because they always treat you like a valuable person. Again I Thank Samuel for his help today.

  Response from the owner

  Thanks for taking the time to share, Cyndi! Have a great day. -Casey, Wells Fargo HL Social

• S

  Savannah Cobos
  1

  Wells fargo is a place i try to avoid. The only reason i come here is for work. From a business standpoint, i dont think it is reasonable to be waiting in line for nearly an hour. Even when i do go into the lobby, im sometimes the last person to be helped. I just dont think i should be waiting in line for so long for a simple transaction

  Response from the owner

  Hi, Savannah. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• J

  John Kassa
  1

  Have been to this place several times. Very slow and takes forever to get things done. Waiting 50 min sitting and listening while the banker talking her personal stuff with the customer before me...very unprofessional!!

  Response from the owner

  Hi, John. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• A

  Ann Oldham
  1

  Very poor customer service. In fact, they extremely unhelpful though the error was entirely their fault. Plus, the teller blatantly lied to me! I try NOT to ever have to go inside for service.

  Response from the owner

  I’m truly sorry to see this, Ann. Please provide some more details to [email protected] and I will make sure this is reviewed. Be sure to include your full name, Google username, phone number and address (no account numbers). Please also mention that you posted a review on a Wells Fargo location. Thanks. -Liz, Wells Fargo HL Social

• b

  bryankb
  1

  Hands down this is the worst branch ever. Drive thru tellers are rude, the wait time to make a deposit is RIDICULOUS! This place makes me want to switch banks.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your wait time and customer service concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• R

  Ray Jones
  1

  beware of the consumer service, it take for even to help. I waited for about 40 mins while she chat about her personal, as if she was in a coffee shop, with another customer.

  Response from the owner

  Hi, Ray. I’m very sorry the customer service you received at this branch was so disappointing. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well. I look forward to discussing this further. Thanks so much. -Shannon, Wells Fargo HL Social

• B

  Barbara Taylor
  3

  I was trying to get a small home equity loan and after I jumped thru all there hoops they couldn't be bothered to remember my appointment.

• K

  Kalei Riggs
  5

  Great service and I used to work there nice employees.

• H

  Hoshin Cho
  5

  very friendly and helpful customer service